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Industry Operations Advisor

4 months ago

Birmingham, Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time

Industry Operations Advisor

E (Gas and Electricity) is an established, Midlands based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more. Our office is conveniently located within a few minutes walk of Birmingham International train station or alternatively, we provide free onsite car parking.

We are looking for a diligent individual to join our data quality team. As part of the team you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.**
Key Responsibilities:

  • Resolving complex industry data mismatches and queries:

  • Managing daily processes and providing daily reporting:
-
Building and maintaining day to day relationships with industry third parties:


  • Contacting customers as required to aid swift resolution of data issues:
-
Working to defined quality standards & service level agreements:


  • Identifying areas of improvement and helping to improve business effectiveness

Skills & Experience
-
Experience in the energy utility industry, including:


  • knowledge of the principal gas or electricity data flows:
-
knowledge of gas or electricity metering:


  • knowledge of industry settlement performance measures
-
Strong and effective written communication skills:

  • ** Problem solving skills, attention to detail and high level of accuracy