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Operations Administrator

3 months ago

Yate, South Gloucestershire, United Kingdom Reed Business Support Full time
Working for a lovely Client in Yate. We are looking for a full time Operations Administrator to join their team.

Duties include:
Description

This role is ideally suited to an enthusiastic, pro-active, self-motivated individual who can prioritise their own workload whilst being a team player.

Main duties will include, but are not limited to:

  • The accurate logging & updating of calls using bespoke software
  • Ordering kit through suppliers and creating purchase orders
  • Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers
  • Dealing with general administrative tasks
  • Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.
  • Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.
  • Liaising with the purchase ledger department in respect of subcontractor invoice sign offs.
Profile

  • Previous office experience, preferably within a service industry with a proven track record in delivering excellent customer service at all levels.
  • GCSE pass in Maths & English or equivalent required
  • Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express
  • Excellent communication skills, both written & verbal
  • The ability to prioritise and proactively manage your own workload, whilst working under pressure
  • The ability to work on your own initiative & make decisions when required.
  • Have accuracy and attention to detail
  • Be a team player with a sense of humour