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Hotel Receptionist
3 months ago
DUTIES AND RESPONSIBILITIES
You will also undertake the following:
- Answer and direct phone calls in a polite and friendly manner.
- Welcome visitors in a warm and friendly manner and answer any questions visitors have.
- Ensure the reception area and all common areas are kept in a clean, tidy and presentable state at all times.
- Ensure that hotel IT systems are up to date and all data is input correctly and in line with all data guidelines.
- Keep detailed and accurate records of visitor requests and of calls received.
- Receive deliveries; sort and distribute incoming mail.
- Ensure reception stock/stationery is available and restock/order as required.
- Maintain the hotel filing system and ensure it is up to date.
- Ensure any facility issues are reported and follow up to ensure these tasks are completed.
HEALTH AND SAFETY
- Ensure that the reception area and common areas are safe for visitors, ensuring that any issues are reported and ensure they are rectified.
- Be proactive on your shifts and ensure all Health and Safety compliance is adhered to at all times. i.e., ensure all fire exits are clear, manual handling procedures etc.
- Ensure all guests to the hotel are aware of fire evacuation procedures.
OTHER
- To fulfil any other reasonable duties as requested by management.
- Regularly report key updates and issues to senior management.
SKILLS, PERSONAL QUALITIES AND EXPERIENCE
- Customer focussed.
- Calm, decisive, and clear thinking with bags of commonsense.
- Flexible and adaptable.
- Excellent and engaging interpersonal skills.
- IT literate
- Excellent at multitasking
- Friendly, welcoming and highly presentable
Job Types:
Permanent, Part-time, Full-time
Salary:
£10.50 per hour
Expected hours:
per week
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Lincoln: reliably commute or plan to relocate before starting work (required)
Work Location:
In person