Hotel Receptionist

6 months ago

Lincoln, United Kingdom Stokes Tea & Coffee Full time

Daily shifts are 0730hrs-1500hrs or 1500hrs-2100 hrs.

**DUTIES AND RESPONSIBILITIES**

You will also undertake the following:

- Answer and direct phone calls in a polite and friendly manner.
- Welcome visitors in a warm and friendly manner and answer any questions visitors have.
- Ensure the reception area and all common areas are kept in a clean, tidy and presentable state at all times.
- Ensure that hotel IT systems are up to date and all data is input correctly and in line with all data guidelines.
- Keep detailed and accurate records of visitor requests and of calls received.
- Receive deliveries; sort and distribute incoming mail.
- Ensure reception stock/stationery is available and restock/order as required.
- Maintain the hotel filing system and ensure it is up to date.
- Ensure any facility issues are reported and follow up to ensure these tasks are completed.

**HEALTH AND SAFETY**
- Ensure that the reception area and common areas are safe for visitors, ensuring that any issues are reported and ensure they are rectified.
- Be proactive on your shifts and ensure all Health and Safety compliance is adhered to at all times. i.e., ensure all fire exits are clear, manual handling procedures etc.
- Ensure all guests to the hotel are aware of fire evacuation procedures.

**OTHER**
- To fulfil any other reasonable duties as requested by management.
- Regularly report key updates and issues to senior management.

**SKILLS, PERSONAL QUALITIES AND EXPERIENCE**
- Customer focussed.
- Calm, decisive, and clear thinking with bags of common-sense.
- Flexible and adaptable.
- Excellent and engaging interpersonal skills.
- IT literate
- Excellent at multi-tasking
- Friendly, welcoming and highly presentable

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Permanent, Part-time, Full-time

**Salary**: £10.50 per hour

Expected hours: 15 - 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Lincoln: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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