Customer Retention Manager DACH

7 days ago

London, Greater London, United Kingdom Atlassian Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Overview

Job Description
Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Enterprise Loyalty team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on
We impact the retention and growth of our Enterprise accounts by cultivating strong partnerships with our largest 10% of customers and positioning the high value of Atlassian's software within every interaction.

Your Future Team
The Loyalty Advocacy team is comprised of curious, proactive, empathetic, and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals then sharing how Atlassian's solutions can help achieve them.
Every Enterprise Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
You will report to Laura Riekenberg, Loyalty Advocates Manager.

Responsibilities

What you'll do

  • Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
  • Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
  • Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
  • Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
  • Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems

Qualifications

About you

  • Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
  • Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
  • Consistent track record of meeting or exceeding performance goals
  • Fluent in German
#J-18808-Ljbffr

  • Customer success manager, DACH London

    7 days ago

    London, Greater London, United Kingdom Watershed Full time

    About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have...

  • Senior Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Thornton Gregory Full time

    Senior Customer Success Manager EMEA Please only apply if you are a candidate who is based in the UK and can speak professional/fluent/native German. The role will be focused on Enterprise customers/accounts all across Europe but will have a particular density across the DACH. We are recruiting for a Senior Customer Success opening for a VC-backed ($220m)...

  • DACH Business Development Director

    7 days ago

    London, Greater London, United Kingdom Trevose Partners Full time

    German-Speaking DACH Business Development Director London, United Kingdom OR Germany remote Join a dynamic and innovative fintech company revolutionizing the financial services industry with data. As we continue to expand our reach in the DACH region (Germany, Austria, and Switzerland), we are looking for a talented and motivated German-speaking (fluent)...

  • DACH Field Marketing intern

    2 months ago

    London, Greater London, United Kingdom Criteo Full time

    What You'll Do:As our Field Marketing Intern (DACH), you'll play a crucial role in coordinating and supporting our Field Marketing efforts across Europe, with a focus on Germany and the wider DACH region. Your work will involve executing marketing initiatives to boost brand awareness, drive new business development, and enhance customer growth and retention...

  • DACH Field Marketing intern

    2 weeks ago

    London, Greater London, United Kingdom Criteo Full time

    What You'll Do:As our Field Marketing Intern (DACH), you'll play a crucial role in coordinating and supporting our Field Marketing efforts across Europe, with a focus on Germany and the wider DACH region. Your work will involve executing marketing initiatives to boost brand awareness, drive new business development, and enhance customer growth and retention...

  • Inside Sales Representative DACH

    7 days ago

    London, Greater London, United Kingdom ZKM Consulting Full time

    Job Description Title : Inside Sales Representative DACH Type : Permanent / Full time Location : London/ Hybrid Salary :c £50,000 base salary + £20,000 in commission Start : ASAP We are seeking talented, enthusiastic, and motivated Inside Sales Representatives to champion the message of our prestigious cloud security client to the most...

  • Customer Retention Marketing Manager

    7 days ago

    London, Greater London, United Kingdom Connect Fibre Full time

    Customer Retention Marketing Manager Connect Fibre Working from Home Competitive Salary plus Excellent BenefitsConnect Fibre is a rapidly expanding and exciting new business offering the very latest 'full fibre' to homes and businesses across the nation. With broadband speeds of up to 1000Mbps, new Wi-Fi 6 technology, exceptional customer service, and...

  • Account Executive Dach

    7 days ago

    London, Greater London, United Kingdom Matterport Full time

    Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to WorkThe RoleMatterport is looking for a Direct Sales Account Executive who is enthusiastic and performance driven to join a team that sells Matterport solutions and services to a range of medium to large customers across our...

  • Customer Retention Marketing Manager

    7 days ago

    London, Greater London, United Kingdom Connect Fibre Full time

    Location: Remote working with occasional UK travel We area rapidly expanding and exciting new business offering the very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 1000Mbps, new Wi-Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected...

  • Enterprise sales development representative, DACH

    7 days ago

    London, Greater London, United Kingdom Decarbonize Full time

    About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have...

  • Retention Manager

    7 days ago

    London, Greater London, United Kingdom Pizza Hut Full time

    Company Introduction Welcome to the flavourful world of Pizza Hut, where our handcrafted pizzas are made with passion But we're not just about pizza; we're here to help you shape your future and reach for the stars. No matter what success means to you, we've got your back every step of the way. Get ready to conquer challenges, seize opportunities, and rise...

  • Retention Marketing Manager

    7 days ago

    London, Greater London, United Kingdom Yellowcat Full time

    Retention Marketing ManagerThe OpportunityThis role as a Retention Marketing Manager will drive retention initiatives to improve customer lifecycle through experience. You will be tasked with conceptualising, executing and automating marketing campaigns through various stages of the customer journey and lead experimentation across apps and website.The...

  • Retention Marketing Manager

    7 days ago

    London, Greater London, United Kingdom ABL Recruitment Full time

    Job DescriptionJob title: Retention Marketing SpecialistEstimated start date: 24th June 2024Pay rate: £250 to £300 per day + Holiday payExpected duration: 9 months (May extend)Location: Hybrid working with 2 days in the office and 3 days working from homeOur client is a global technology leader, offering products and services in entertainment, retail,...

  • Retention Marketing Manager

    1 week ago

    London, Greater London, United Kingdom QVC Full time

    Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV,...

  • Marketing and Retention Manager

    1 week ago

    London, Greater London, United Kingdom QVC, Inc. Full time

    Retention Marketing Manager - International Markets page is loaded Retention Marketing Manager - International Markets Apply locations UK, West London, Chiswick QVC time type Full time posted on Posted 30+ Days Ago job requisition id R73623 Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands – QVC, HSN,...

  • Customer Retentions Executive

    7 days ago

    London, Greater London, United Kingdom Exponential-e Full time

    Job Description Overall purpose of the job: Help maximise sales targets and promote the businesses services to the highest standard through upsell and cross sell to existing customers Using empathy, patience, and first-class customer service skills to rebuild relationships and retain customers. Act as a key point of contact for Customers and Account...

  • Retention Marketing Manager

    7 days ago

    London, Greater London, United Kingdom QVC, Inc. Full time

    Retention Marketing Manager - International Markets page is loaded Retention Marketing Manager - International Markets Apply locations UK, West London, Chiswick QVC time type Full time posted on Posted 30+ Days Ago job requisition id R73623 Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands – QVC,...

  • Advertising Account Director, DACH

    7 days ago

    London, Greater London, United Kingdom Taboola Full time $100,000

    As a Director leading Taboola's Growth Advertiser DACH Account Management team, you will be responsible for driving advertiser success at scale. This is a solution oriented, commercial leader that both onboards new clients and continuously drives expansion of existing ones across multiple verticals. We are currently looking for an experienced people manager...

  • Customer Success Manager EMEA

    7 days ago

    London, Greater London, United Kingdom Smartsheet Inc Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the DACH & EMEA region . You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted...

  • Customer Success Manager EMEA

    7 days ago

    London, Greater London, United Kingdom ISTITUTO MARANGONI Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the DACH & EMEA region . You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted...