2nd Line Support Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Datasource Full time

Introduction:

40% On-site / 60% Remote working patterns.

Our client is a world-class engineering consultancy. They are looking for a Service Desk Engineer to help deliver customer work and provide effective and secure technical infrastructure.**
Key responsibilities:
  • Management of personal call queue, ensuring calls are closed in a timely fashion.
  • Provide updates and ensure communication with the user is maintained.
  • Escalation of calls to the IT Operations team or Management as necessary.
  • User Administration within the following environments: Active Directory (On Prem and Azure), Exchange, Teams, SharePoint, ExtremeCloud, and RSA.
  • Perform software builds/rebuild on laptops and desktops as required.
  • Troubleshoot hardware and software faults with IT equipment.

Skills & experience:

  • Prior experience in a service desk environment is essential.
  • Experience using Windows (desktop and server) operating systems.
  • Experience using Linux.
  • Ability to support Windows AD, Azure AD, Office 365, Exchange, and M36
  • PowerShell scripting experience.
  • InTune and SCCM experience.
  • Understanding of networking.
  • Understanding and experience of ITIL is an advantage.

Additional benefits:

  • Flexi Leave and Flexi Time Scheme
  • Annual Holiday
  • Flexible Benefits
  • Sickness Benefit
  • Business Performance Related Bonus
  • Share Save Plan
  • Pension scheme

Our client is committed to a policy of Equal Opportunity, Diversity and Inclusion. Their working environment is friendly, innovative and inclusive. They can accommodate flexible working arrangements and support a diverse workforce and those with additional needs.

RECOMMEND A FRIEND:

If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own.

For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you £250 of Love to Shop Gift Vouchers

If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying.

(c) Copyright Datasource Computer Employment Limited 2023.

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