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Senior Systems Support Specialist
2 weeks ago
Job summary
The key function of the Senior System Support Specialist is to support the users of our patient information systems, through daily monitoring & resolution of calls assigned to the team by our first line Service Desk. Providing excellent service to our internal customers, you will have good communications and customer handling skills to support our users. You will be investigating issues, creating solutions, updating the systems, & sometimes escalating incidents to colleagues, managers, or will be called upon to work with & build relationships with staff at all levels of clinical, administration and management. The key working relationships within the Trust will be with other System Support colleagues, & your Managers, the IT Training Team, Transformation, Trust Projects & most importantly Clinical staff within our operational Teams to support the delivery of excellent patient our supported systems have regular managed configuration and maintenance releases to deliver continuous improvement to the features available to our users. The Senior System Support Specialist must be able to work with colleagues to assess the impact of requests for change, propose options, create & document changes to configuration, test fixes & releases & ultimately support the release process to ensure safe deployment to the users.
Main duties of the job
*Support of various clinical and corporate systems.
*To support the day to day management and maintenance of the systems managed within the Systems Support Team including data quality reports, confidentiality and security.
*Provide system administration including appropriate access controls, setting up new users, deleting old accounts and amending existing users' details.
*To follow a range of practices and procedures with the ability to identify issues.
*Analyse a range of factors when analysing a system issue and suggest solutions.
*To ensure all incident management complies with ITIL processes.
*To take the lead for a reported incident, as agreed with the Systems Manager, ensuring that communications are maintained with the relevant staff throughout the lifetime of the incident. This may require the use of tact and discretion and involve explanation or interpretation of sometimes complex scenarios.
About us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.
With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.
The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.
Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Job descriptionJob responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person SpecificationQualifications
Essential
Degree level or equivalent experience in relevant field Experience in clinical system management and configurationDesirable
Relevant Business QualificationExperience
Essential
Information management & analysis In depth knowledge of system configuration and data structures Strong understanding of NHS Services and culture Previous administration of health systems Knowledge of Data confidentiality and security issues in the NHSDesirable
NHS Environment Training: 1 to 1 & Group Project ManagementAdditional Criteria
Essential
Good interpersonal skills Good communication skills Good negotiation skills Good analytical skills Excellent attention to detail Good spread sheet skills Good report writing skills Good keyboard skills Good organisational skills Standard presentation skills Standard project management skills Good Microsoft Office skills Data analysis for data quality monitoring and error investigation Experience of using (expert user) or supporting a complex Patient Information SystemDesirable
XML Skills and or SQL Skills (XML Training will be given, successful candidate will be required to complete this within one month of taking post)-
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