Senior Systems Analyst

2 weeks ago

Southampton, Southampton, United Kingdom Aztec Full time

Senior Systems Analyst - Client Application Services | Southampton | Aztec Group 6158

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Senior Systems Analyst - Client Application Services

Job ID:

| Location: Southampton

Reports to Systems Manager

The purpose of this role is to work alongside colleagues in the Client Applications Team to give our clients, and our colleagues, the best possible experience of Aztec's client servicing applications suite.

You will to strive to deliver a service offering that differentiates us from our competitors, involving a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing, deployments of changes and designing processes to improve operational efficiencies.

Key responsibilities:

  • Support, or act as, a business analyst, working closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients
  • Ascertain timelines / expectations and identify whether these are achievable and manage expectations appropriately
  • Support of engagements with client facing teams, and possibly direct with clients, over the life-cycle of a project, including attendance at formal meetings and keeping teams appraised of progress on individual tasks.
  • Provide triage to Service Requests (SRs) and incidents and determine whether the issue appears to be data / user related, assess the complexity to assist CASS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team
  • Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input
  • Application and report testing - System Integration Testing (SIT) and reconciliation activities in line with testing strategy
  • Provide second level support via the support desk (Ivanti), as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers, where applicable) are regularly appraised of progress
  • Provide 4-eyes on changes processed by other Client Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs
  • Monitor the SR Escalations and Incidents and ensure that they are assigned as soon as resource becomes available
  • Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
  • Act as a mentor for junior staff, giving consideration of development needs from findings on ticket reviews and to work with the BAU lead to agree a plan for training

Skills, knowledge and expertise:

  • Part or fully qualified in a relevant professional qualification (e.g. ACCA, ACA, CGI or relevant IT qualification)
  • A genuine interest in technology, systems and data plus exposure to the financial services industry (to be support by the Aztec Academy)
  • Prior business experience in private equity or real assets would be highly regarded
  • Advanced PC skills notably MS Office suite (MS Word & MS Excel) as well as a familiarity with programming languages such as VBA & VB Script, SAS and Transact-SQL
  • Previous working experience with eFront FIA, or with private equity using equivalent systems, would be an advantage
  • Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
  • General problem solving and methodical approach
  • Creative mindset, general problem solving, and strong analytical skills

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity – we're proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that's why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

  • Competitive salary
  • Discretionary bonus scheme
  • Flexible, hybrid working
  • Generous holiday allowance
  • Pension scheme
  • Private medical insurance, including eye care
  • Permanent health insurance
  • Life assurance (death in service and critical illness benefit)
  • Worldwide travel insurance
  • Ability to work abroad for up to 3 weeks per annum
  • Regular social events
  • Health and wellbeing programmes
  • Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

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