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Receptionist

4 months ago

Birmingham, Birmingham, United Kingdom Ibis Hotels Full time

As Receptionist at Ibis Styles - Birmingham Centre, you will be the first friendly face our guests will see when they walk through our doors.

You'll help them check in smoothly, ensuring they have everything they need at the beginning of their stay to make their time with us as enjoyable as possible.

You'll share local knowledge whilst maximising revenue and sales through an efficient and courteous service.

WHAT'S IN IT FOR ME?

  • Flexible shifts to fit around the other important things in life.
  • Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
  • Hastee Pay no more waiting for payday, you can access your earned pay when you need it.
  • Never a dull moment fun, laughs and lifelong friends
  • Team Socials work hard, play hard
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares There's also a free employee helpline
- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS RECEPTIONIST YOU'LL...

  • Welcome our guests and ensure that they have everything they need for a pleasant stay
  • Be part of a team, able to handle all positive and negative guest feedback and record both correctly.
  • Seize all opportunities to maximise bedroom occupancy and drive hotel revenues
  • Be a champion of brand standards
  • Anticipate guests needs wherever possible and promote hospitality within the hotel, enhancing customer satisfaction.

WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You'll...

  • Have a passion for hospitality (if you know, you know)
  • Have a great eye for detail
  • Always give great service
  • Be a funloving, social, team player