Property Claims Team Leader

1 week ago


Bolton, Bolton, United Kingdom Davies Group Full time

Why would you join Davies?
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

  • Reward platform
  • discounts for over 800 retailers
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications
BVS are currently looking for a Team Leader to support our case management team within our Bolton office.

Becoming a Team Leader means that you'll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients.

So, you need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.


What will your day look like:

  • Ownership and oversight of the claims handling team, including management of team workload
  • Development of claims handers to achieve client SLAs via support and coaching
  • Ensure a high level of staff engagement
  • Attend Client Review Meetings where appropriate
  • Conducting regular performance and audit reviews, include annual PDR's
  • Managing case manager and first response absences
  • Continuous improvement focus leading excellent customer service and technical delivery of property claims
  • Ensure Key Performance Indicator targets are reached and maintained
  • Manage client communications and perform weekly reporting elements

Abilities And Knowledge:

  • Proven experience within a similar role leading a team, ideally within property claims industry
  • Strong communication skills, both written and verbal
  • The ability to lead and motivate a team to achieve performance targets
  • A proactive attitude and an enthusiastic approach


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