Experienced Motor Trade Claims Handler

1 week ago

Bolton, Bolton, United Kingdom AXA Full time

Description:

We have an opportunity for a Motor Trade Expert to join us working within our Commercial Claims Department. You'll help customers and brokers of AXA Insurance in the UK.

We see ourselves as one big team, therefore you'll take pride in working as an effective team player and you'll have the opportunity to learn about new Claims products.

As a Motor Trade Claims Handler, you'll be an essential member of the team helping our customers over the phone, by handling their queries.

You'll have strong communication skills, with the ability to build great relationships based on Integrity and trust.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and the newly refurbished Bolton office in a way that works best for them, their team and our customers.


Working Hours & Shift Pattern:
Full time, 35 hours per week over 5 days, between the hours of 9am and 5pm. We have some flexibility with the working hours, and we are happy to discuss your needs.

Induction & Training:

You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role.

At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself.

Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development.

Claims have a structured development framework with salary increases once you achieve certain points in your development journey, this will be an additional approx.

£900 typically every 6 months. Following your 3rd increment you will hopefully be qualified enough for a promotion to the next level.

What you'll be doing:

  • Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
  • Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions
  • Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
  • Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.

Qualifications:

  • Experience in Motor Trade Claims up £100K is
    essential.
  • Motor Trade Property claims experience preferable but not essential
  • We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
  • Sound negotiation skills and use of tactics in managing claims
  • We'll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
  • You'll have a natural talent for connecting with people, quick problemsolving ability and positive, can do attitude.
  • You're a great listener, confident communicating over the phone and using computers.
  • Passionate about working as part of a collaborative team.

What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:
Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 3 days leave AXA employee discounts Gym benefits

About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.


Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK.

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