Tactical Litigated Team Leader

2 weeks ago


Bolton, Bolton, United Kingdom Keoghs Full time

This role offers an excellent opportunity lead an incredible team of litigated credit hire handlers from a tactical and strategic point.

The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential.

To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work.

This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.


Key Accountabilities

  • Being accountable for the operational performance of a team, with targets aligned to;
  • Individual handler productivity
  • Attainment of client KPIs including SLA management and indemnity spend
  • Robust control of internal billing procedures
  • Authority based technical supervision of credit hire and/or personal injury files
  • Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
  • Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
  • Maximising the personal development of team members, identifying training needs and creation of succession planning
  • Providing an 'environment' where team members feel motivated and deliver excellence
  • Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
  • Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
  • Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
  • Effectively deal with complaints through agreed handling processes.
  • Speaking with clients and developing relationships with key stakeholders.
  • To ensure compliance with the SRA Standards & Regulations
  • Adhere to the Keoghs Values
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.

Experience, Skills and Qualifications

  • Has an understanding and/or previous management experience of litigated credit hire claims
  • A track record of high performance in KPI driven environments
  • Ability to produce and interpret performance reports of the team and its individual members
  • Excellent listening and verbal communication skills
  • Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
  • Ability to influence others
  • Ability to remain calm under pressure
  • Ability to take constructive feedback and set personal goals for continuous improvement
Ability to remain fair and objective at all times

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

Contract Type

  • Permanent

Area

  • Credit Hire and Recoveries

Sub Area

  • Complex Credit Hire

Office

  • Bolton
  • Parklands

Closing Date

  • 26 Feb 2024

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