Events Coordinator

1 week ago

London, Greater London, United Kingdom Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

_Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel_

Position Summary


As an an Events Coordinator at St Pancras you take responsibility for group bookings and less complex meetings & events.

The Event Coordinator will support the department with day to day tasks including supporting Event Managers events and handling and building groups that form part of more complex events, organising and chairing weekly operations meetings and acting as the first point of contact for the events department.

The role also includes some inventory duties, such as balancing systems, data collection and reservation duties.

You'll need to know your stuff:

  • Knowledge of overall hotel operations is essential for this role
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
  • Excellent and timely telephone and communication skills and methods, presented in a professional and on brand standard.

You'll be expected to deliver on the following:

  • Prepares all group documentation to the satisfaction of the customer and pro actively identifies opportunities to up sell to the customer. Conducts show rounds where appropriate and all event/group walk in's, all follow up and re solicitation for future business.
  • Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.
  • To be able to process a group in both Opera and Marsha to include: setting up a group block, naming a group, making changes, cancelling a group in both systems and changing room rates.
  • Meeting, greeting and showing around group planners.
  • Support the Event Sales Manager with loading in enquiries to OPERA
  • Send out daily amendments for the events team to the total hotel.
  • Update electronic signage for the event spaces.
  • Follows all hotel and company policies and procedures.
  • Ensures a high level of service throughout the complete transaction and through coordination with the Regional Sales Office, Hotel Departments and customer, takes total responsibility of the finalization of the assigned group.

Perks you deserve:

  • Free St Pancras Experience including plus one.
  • Free Access to the Gym and spa.
  • Free meals at work
  • Free uniform & drycleaning service.
  • Free enrolment of Perks at Work
  • Access to unlimited deals of retailers and more.
  • Discount of 50% in any of the St Pancras outlets.
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
  • Travel Loan.
  • 20 days holiday increasing with service.
  • Annual Performance Review pay.
  • Cycle to work scheme.
  • Recommend a Friend scheme £500 £800.
  • Pension & Life Assurance.
  • Employee Assistant Program.
  • Comprehensive Training and Development program.
  • Awards and recognition celebrations and many more.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

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