Facilities Supervisor
1 week ago
It's about the environment, the atmosphere, the people - creating that sense of home that will help students feel safe, secure, and help them thrive.
At UPP, we understand just how important this is and that's why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed not just to support the safety of the building but to ensure students enjoy a high quality of life throughout their stay.
We currently have an exciting opportunity for a Facilities Supervisor to join our team onsite at Kirkstall Brewery Halls of Residence, Leeds.
This is a full-time position working Monday to Friday, 9am-5pm. The salary is £25,896 per annum.
We are looking for people who can commit to starting in January 2023 for an 18-month contract so there's a total of £1,500 loyalty bonus available, with payments made throughout your contract at Kirkstall Brewery.
The Facilities Supervisor is a key role responsible for managing the day-to-day activities at this university campus which will include delivery of soft services and ensuring adherence to the Service Level Agreement.
Role responsibilities include:
- Deal with residents, delegates, contractors, and visitors in an efficient and professional manner
- Promote a culture of customer service excellence within the team
- Manage all enquiries and complaints effectively, escalating them as necessary
- Supervise, recruit, induct, train and appraise the Maintenance, Out of Hours Facilities Team and Residence Supervisor staff as well as the monitoring of performance, training records and carrying out 1:1 meetings as required
- Review and implement site procedures, ensuring service standards are achieved in line with the SLA's and maintaining relevant records
- Manage the delivery of the planned and preventative maintenance schedule ensuring that statutory compliance for the property is up to date.
- Carry out regular inspections of the accommodation and reporting any maintenance defects. Reporting any investigating incidents and accidents as they occur
- Deal with student enquiries and managing a programme of room checks
- Maintain and adhering to the Health and Safety at Work Act provisions in all duties
- Respond to callouts in an emergency situation out of normal working office hours and participate in a management escalation rota
- Provide cover for the Deputy General Managers as required
We are looking for you to have excellent people skills with demonstrable experience of effectively managing multi-discipline teams within a hospitality, facilities management or residential environment. You will also have knowledge and understanding of financial management and reporting, health and safety legislation, statutory H&S testing, and experience of long-term planning and overseeing day to day operations.
This is a varied and challenging role which requires excellent communication and organisational skills, decision making, flexibility, attention to detail and the ability to prioritise workloads and resources, in order to meet deadlines and provide a great customer experience.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, 2 paid volunteering days per year, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.
Our people are at the heart of how we operate, and we welcome everyone who shares our values, regardless of background or identity.
Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.
Job Types:
Full-time, Fixed term contract
Contract length: 18 months
Salary:
£25,896.00 per year
Benefits:
- Life insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
Work Location:
One location
Expected start date: 16/01/2023
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