Digital Systems Support Officer

6 days ago


Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

The Digital Services department at Norfolk Community Health and Care NHS Trust, has a culture of service improvement where an agile and responsive Digital Services function holds a mature dialogue as a partner with internal and external stakeholders.

The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

An exciting opportunity has arisen for a Digital Systems Support Officer to join the busy Digital Systems Team.


We are looking for a flexible, energetic, dynamic and friendly individual who will be able to work on their own initiative to meet challenging targets and who must be prepared to continually update their skills as new systems and functionality become available.

You will have current knowledge of clinical systems, especially SystmOne, and experience within a supporting/customer service environment.


As a member of a dynamic and forward-thinking Digital Services department, you will provide high quality end user support for Trust digital systems (clinical and non-clinical).

This support could be through a physical or virtual presence depending on the customer needs.

You will have current knowledge of clinical systems, especially SystmOne, and experience within a supporting/customer service environment.


You will also be responsible for the creation and maintenance of Smartcards as part of the in-house Registration Authority (RA) provision to ensure smooth operation and availability to systems.


You will initially be based remotely (your identified working base will be the Norwich Community Hospital in Norwich), but the role may require travel across sites in Norfolk.

Please see the full Job Description for detailed overview of main responsibilities and requirements.

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