Facilities Systems Officer

7 days ago

Norwich, Norfolk, United Kingdom Redwings Horse Sanctuary Full time

Facilities Systems Officer

South of Norwich Hapton HQ
Full time, permanent 40 hours a week

(Monday to Friday 8.30 am pm)

Salary £26,500.00 per annum


An exciting opportunity has arisen for a Facilities Systems Officer
to help support the Facilities Manager in a wide range of tasks across all locations and Redwings sites.


Benefits include:
- a workplace pension scheme

  • Employee assistance programme
  • Cycle2Work Scheme
  • Death in service benefit
  • Sanctuary sick pay
  • Minimum of 30 days holiday per year including bank holidays.

Closing date:
Wednesday 27th
March 2024

A full clean manual driving licence is required.

JOB PURPOSE


This role is to provide support to the Facilities Manager in a wide range of Tasks across all locations and Redwings sites.


The main duties will be to oversee the Shire Facilities database on a day to day to basis, raise work orders, and liaise with the Maintenance Team Leader to organise works schedules including issuing day to day tasks for the maintenance team.


This role will support the facilities team by capturing data such as cost, frequency of work, performance feedback and target timeframes.


Other key responsibilities will include data capture regarding off-road vehicles, liaison with Mechanics and other stakeholders to ensure prompt turnarounds with Vehicle Maintenance.

The post holder will be expected to communicate with all parties clearly and effectively.

This post will also be responsible for raising purchase orders and supporting the Facilities Manager on day-to-day basis.

DUTIES AND RESPONSIBILITIES

  • To oversee the Redwings Maintenance Helpdesk, respond to all work requests that are sent by stakeholders through the shire system and allocate a priority response time using the Helpdesk SOPS.
  • Meet daily with the Maintenance Team Leader to allocate work using a calendar system, send responses to stakeholders informing them of the time and date that the maintenance team will respond to their job.
  • Update stakeholders of any changes to works or delays in works.
  • Add schedules of work to the shire system and ensure that schedules and stat compliance works are completed on time.
  • Add all documents and certification to the shire system.
  • Work with the Facilities Manager to oversee the maintenance and repair of our offroad vehicles, keep stakeholders up to date with all repairs and communicate daily with our Mechanics, order parts when required.
  • Raise P.O's supporting the Facilities Manager and Maintenance Team Leader.
  • Keep track of Vehicles costings using the shire system.
  • Support the Facilities Manager in gathering information from the shire system to use in reports.
  • To scan documents and consider other digital solutions to support the need to be paperless where possible.

OTHER

  • To work as part of a team working towards the best possible service for all.
  • To work to Redwings' Values and our responsibilities as a charity.
  • Ensure the maintenance of confidentiality in respect of staff, suppliers, and supporters, and that all privileged information relating to the services of the Charity is kept confidential.
  • Undertake and other duties which may reasonably be required.
  • To travel to meetings.
  • Undergo training as required.

NOTES


All staff must be sympathetic to and able to project the philosophy and concept of equine welfare; working for a charity, and Redwings values.


Redwings Horse Norfolk is very much a community and all members of staff are encouraged to be part of its day-to-day life.

An extract from the summary of the Health & Safety at Work Act 1974 states:

  • "Employees at Work: It is the duty of every employee while at work to carry out their work in a manner which is safe and free from risk to the health of himself / herself and other persons who may be affected by his/her acts or omissions. It is an employee's duty to assist and co-operate with his/her employer in complying with any relevant statutory regulations imposed on his/her employer".


This Job Description may change and the duties listed are not exhaustive, but such change will only be made following consultation between the (relevant) "Manager" and the postholder.

A job description review automatically takes place as part of the Performance Management process.

PERSON SPECIFICATION

Essential Criteria
Education/Qualifications

  • A good level of literacy and numeracy.
Experience

  • Good experience in using a database system.
  • Experience of working with stakeholders or experience in a customer facing role.
  • Experience of working to timeframes.
  • Experience of organising workloads
Skills/Knowledge

  • Must have excellent communication skills.
  • Must be able to prioritise workloads.
  • Must have excellent I.T skills.
  • Must have excellent organisational skills.
Qualities/Attributes

  • Someone who is forward thinking and can think of new and better ways of working.
  • A good communicator who can liaise between the F

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