Helpline Operator, Customer Service Advisor, Pensions Call Handler

1 week ago


Glasgow, Glasgow City, United Kingdom Barnett Waddingham Full time

About Us:

  • Leading independent UK consultancy in risk, pensions, investment, and insurance
  • Dedicated team delivering highest levels of trust, integrity, and quality

Job Opportunity:

  • Position: Helpline Operator (Glasgow office)
  • Training provided with hybrid working options available post-training
  • Team player ensuring prompt response to calls and queries with top-notch customer care
  • Work within a team managed by a team leader
  • Adherence to procedures for accurate and timely services for clients

Requirements:

  • Customer service or call handling experience desired
  • Office teamwork experience beneficial
  • Professional services experience advantageous
  • GCSE Grade 5 in Maths and English preferable
  • Proficiency in Microsoft Office programs
  • Excellent telephone and verbal communication skills

Perks:

  • Competitive annual bonus
  • Life assurance, private medical cover
  • 25-30 days holiday, generous pension scheme
  • Sports Allowance, Employee Assistance Programme
  • Training, clubs, and social events
  • Diverse Employee Networks and Tech/mobile advantage
  • Healthcare benefits, discounted gym memberships
  • Travel insurance, access to GP service
  • Supportive adjustments for candidates with disabilities

If interested in the role, please avoid the information provided below.



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