Customer Care Consultant

2 weeks ago


Worcester, Worcestershire, United Kingdom Bamboo Marketing Full time

Flexible working hours between 20-40hrs per week between the hours 8am-8pm Monday-Saturday. Option for hybrid working (part time office/from home) once fully trained.
Responsibilities;

  • Make outbound duty of care calls to existing customers
  • Deliver an exceptional customer experience
  • Give advice on recommended services
  • Identify upsell opportunities, promoting the benefits of additional products and services as appropriate
  • Proactively action and respond to leads and enquiries from multiple systems within strict time frames
  • Maintain accurate customer data
  • Support inbound customers with enquiries and convert into bookings
  • Achieve and exceed targets
Company benefits;

  • Full training and induction provided. (Full time office based for approx. 8 weeks depending on previous experience)
  • Hybrid working (strong internet connection and quiet workplace at home required)
  • Uncapped commission
  • In house training and career progression opportunities
  • Great team environment within the Contact Centre
  • Company pension scheme
  • Buy/sell annual leave
  • Extra days holiday rewards
  • Referral bonus scheme
  • Eye care vouchers

Job Types:
Full-time, Part-time, Permanent

Salary:
Starting from £10,920.00 upto £28,000.00 OTE per year

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Commission pay

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 20 per week

Salary:
From £10.50 per hour

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Worcester: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Expected start date: 21/09/2023

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