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Customer Care Consultant
2 weeks ago
Flexible working hours between 20-40hrs per week between the hours 8am-8pm Monday-Saturday. Option for hybrid working (part time office/from home) once fully trained.
Responsibilities;
- Make outbound duty of care calls to existing customers
- Deliver an exceptional customer experience
- Give advice on recommended services
- Identify upsell opportunities, promoting the benefits of additional products and services as appropriate
- Proactively action and respond to leads and enquiries from multiple systems within strict time frames
- Maintain accurate customer data
- Support inbound customers with enquiries and convert into bookings
- Achieve and exceed targets
- Full training and induction provided. (Full time office based for approx. 8 weeks depending on previous experience)
- Hybrid working (strong internet connection and quiet workplace at home required)
- Uncapped commission
- In house training and career progression opportunities
- Great team environment within the Contact Centre
- Company pension scheme
- Buy/sell annual leave
- Extra days holiday rewards
- Referral bonus scheme
- Eye care vouchers
Job Types:
Full-time, Part-time, Permanent
Salary:
Starting from £10,920.00 upto £28,000.00 OTE per year
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 20 per week
Salary:
From £10.50 per hour
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Worcester: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Expected start date: 21/09/2023
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