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Visitor Experience Co-ordinator

3 months ago

Brighton, Brighton and Hove, United Kingdom Brighton & Hove City Council Full time
Job Introduction
To provide a safe, easily accessible, and friendly visitor experience for all users, ensuring they enjoy their visit.


As the public face of the service, to promote the work of the Volk's Electric Railway and to take an active role in delivering income generating activities.


The post will support the development and delivery of events, facilitate schools' bookings, lead on marketing, social media, promotion of the railway and administrative duties.


To assist in the smooth running of the service,as well as develop and deliver a programme of events and activities,including school visits and to undertake administrative duties.

Volk's Electric Railway

  • Visitor Experience Coordinator.
37 hours a week on a rota to include weekends.

Volk's Electric Railway, Madeira Drive. Brighton.

Develop and deliver a programme of events and experiences to encourage more visitors to the railway.


Organise the delivery of the schools' program, to include making sure resources are available, booking freelance staff to deliver sessions and liaising with schools.

Help to promote the railway through marketing, social media, coordination of press releases and updating the Volk's Railway website.

Carry out regular visitor satisfaction surveys and evaluate the performance of the Railway.

To be responsible for the retail elements of the railway including product selection, ordering and monitoring of stock levels.

The postholder will need to be aware of the council's financial system in relation to the ordering of goods and services.


To participate in briefing sessions to develop skills and knowledge pertinent to the post and participate in learning and development programs to ensure that railway service standards are met or exceeded in line with the Railway Inspectorates requirements.

To maintain excellent standards of dress and personal appearance.

Staff will be required to wear the correct uniform (as provided), and carry a radio as directed whenever on duty.


Interviews:

TBC
Additional Information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-)

Company Information

Encouraging a diverse workforce


Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-).

Package Description

A unique opportunity has arisen to become an integral part of the operation and development of Brighton's famous Volk's Electric Railway.

We are looking for a motivated and experienced Visitor Experience Co-ordinator to establish a program of exciting events and activities, support and administer our volunteering scheme and promote the service to the public.

You would further develop the railway as a major visitor attraction following a large redevelopment project, supported by the Heritage Lottery Fund.

For an informal discussion, please contact James Barton (Volks Manager) on