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Customer Experience Ambassador

2 months ago

Brighton, Brighton and Hove, United Kingdom ATG Entertainment Full time
About the Role

We are seeking a charismatic and welcoming individual to join our Customer Experience Team as a Customer Experience Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every visitor has an unforgettable experience at our theatre.

Key Responsibilities
  • Provide exceptional customer service to our visitors, ensuring that every interaction is positive and memorable.
  • Work collaboratively with our team to ensure that every event runs smoothly and to plan.
  • Sell products and packages on the night, including traditional programmes, ice creams, and luxury bar drinks.
  • Take responsibility for a range of tasks, including front of house duties, box office operations, and event coordination.
  • Contribute to the development of our customer experience strategy, identifying opportunities to improve our services and enhance the visitor experience.
What We Offer

We offer a range of benefits to our Customer Experience Team Members, including:

  • myStrength Mental Wellbeing App
  • WeCare Support Services
  • Theatre Tickets (Subject to Availability)
  • ATG+ Card
  • Staff Discounts
  • Pension
  • Access to ToothFairy - Dental access and guidance from home
About Us

ATG Entertainment is a leading live entertainment company, proud to stand at the forefront of the industry. We are passionate about bringing great live experiences to the widest possible audience, giving the world's best creative talent the stage it deserves, and providing our people and partners with opportunities to realise their full potential.

We are a Disability Confident Committed Employer, committed to ensuring that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.