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IT Placement Student

4 months ago

Craigavon, United Kingdom Thompson Aero Seating Full time

Responsibilities

  • Install, configure, troubleshoot, support, and maintain all ICT equipment.
  • Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
  • Using the Company's ticket management tool, ensure all cases are logged properly, tracked, and completed accurately through to resolution, and within agreed timeframes and limit SLA breaches.
  • Prioritise and manage several open issues at one time and where required properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or Business Systems Team).
  • Ask endusers targeted questions to quickly understand the root cause of an issue.
  • Provide ongoing and accurate updates to endusers and stakeholders throughout the lifecycle of a ticket and carry out follow ups to ensure their IT systems are fully functional after troubleshooting.
  • Provide exceptional support to endusers and stakeholders.
  • Ensure departmental KPI's are met for systems availability and uptime.
  • Adopt the 'One-Team' approach to work collaboratively both within the department and across the Organisation.
  • Document technical knowledge in the form of notes and manuals.
  • Ensure all company policies, procedures, and working practices are adhered to.
  • Participate in on site customer/supplier audits as required.
  • Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
  • Participate in projects to success via SMART objectives.
  • Perform other duties as directed by Line Manager.

Reward

  • Competitive salary
  • Annual bonus (linked to company performance)
  • 33 days annual leave
  • 37.5 hours per week
- £5,000 employee referral bonus (role dependant)

  • Health cash plan
  • Contributory salary sacrifice pension scheme
  • Cycle to Work Scheme
  • Life Assurance Scheme at x4 gross salary
  • Competitive enhanced Maternity and Paternity pay
  • Employee Recognition scheme
  • Long Service Awards
  • Wellbeing Initiatives
  • Discounted Gym membership
  • Local charity / sponsorship activities
  • Learning and development opportunities

Requirements:

Essential

  • Currently completing a degree witin a relevant field i.e. Computer Science, IT or Software Engineering.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Self motivated with excellent time management and communication skills.
  • A current driver's licence and own transport is required
  • Out of hours may be a requirement from time to time in this role

We reserve the right to enhance criteria on shortlisting.
**Thompson Aero Seating is an Equal Opportunities employer.