IT Placement Student

4 months ago

Craigavon, United Kingdom Thompson Aero Seating Full time

We are a part of one of the world’s largest aerospace companies based in Craigavon and Banbridge areas. We have regular opportunities for progression interdepartmentally. We began this journey 15 years ago with one great idea and handful of eager engineers with a shared creative vision. We’ve gained more than a few new recruits in that time, and a lot more factory floor space, but our passion for our products and flair for innovation has remained. We are proud to say that we’ve nurtured that creativity and grown the business to the top ten companies in our industry, worldwide and there’s more to come

**Responsibilities**
- Providing support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
- Using the Company’s ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritizing and managing several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Documenting technical knowledge in the form of notes and manuals.
- Ensuring all company policies, procedures and working practices are adhered to.
- Participating in on site customer/supplier audits as required.
- Prioritizing and delegating tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
- This is not an exhaustive list of all responsibilities. The successful post holders will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation_.

**Reward**
- Competitive salary
- Annual bonus (linked to company performance)
- Health cash plan (including Perks Discount)
- 33 days annual leave
- Contributory salary sacrifice pension scheme
- Discounted Gym membership
- £5,000 employee referral bonus (role dependant)
- Death in service at x4 gross salary
- Wellbeing Initiatives
- Employee Recognition scheme
- Local charity / sponsorship activities
- Learning and development opportunities

**Requirements**:
**Essential**
- Currently completing a degree witin a relevant field i.e. Computer Science, IT or Software Engineering.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self motivated with excellent time management and communication skills.

**Desirable**
- Certification in Microsoft, Linux, Cisco, or similar technologies.

**We reserve the right to enhance criteria on shortlisting.**

**Thompson Aero Seating is an Equal Opportunities employer.

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