Case Handler Marine Cargo

2 weeks ago

Sidcup, Greater London, United Kingdom VITALENT LTD Full time

Title:
Case Handler - Cargo Claims

Location:
Sidcup - Office based (Monday to Friday Full Time Permanent)

Salary:
Upto£28k (depending on experience)

Objectives:

  • To manage insurance claims from beginning through to settlement;
  • Undertaking a range of loss adjusting activities;
  • Investigate potentially fraudulent claims;
  • Support the Cargo Claims department in the efficient and effective running of the department.

Main Responsibilities:

- providing advice on making a claim and the processes involved;
- processing new insurance claims notifications;
- collecting accurate information and documents to proceed with a claim;
- analysing a claim made by a policymaker;
- guiding policyholders on how to proceed with the claim;
- monitoring the progress of a claim;
- investigating potentially fraudulent claims;
- identifying reasons why full payment may not be made;
- ensuring fair settlement of a valid claim
- building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
- ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
- handling any complaints associated with a claim;
- involvement in loss adjusting activities and in legal discussions relating to settlement;
- seeking legal recovery of monies paid out;
- adhering to legal requirements, industry regulations and customer quality standards set by the company.

Education and Professional memberships:

  • Academic Degree or equivalent
  • CII Certificate in Insurance

EXPERIENCE:

  • Minimum of two years' experience of handling claims from beginning to settlement preferred
  • Good understanding of insurance claims and relevant legal/regulatory framework
  • Experience of marine insurance claims
  • Good organisational and numerate skills
  • Good Knowledge of suite of Microsoft Office packages
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach

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