Marine Claims Handler

3 weeks ago

Sidcup Kent, United Kingdom ViTalent LTD Full time €28,000

Title: Case Handler - Personal Effects & Cargo Claims
Location: Sidcup - Office based (Monday to Friday Full Time Permanent)
Salary: Upto £28k (depending on experience)
Objectives:
1.
Responsible for handling Cargo and Personal Effects insurance claims from beginning through to settlement;
Undertaking a range of loss adjusting activities;
Investigate potentially fraudulent claims;
Provide guidance to others on claims management.
Main Responsibilities:
1. providing advice on making a claim and the processes involved;
2. processing new insurance claims notifications;
3. collecting accurate information and documents to proceed with a claim;
4. analysing a claim made by a policymaker;
5. guiding policyholders on how to proceed with the claim;
6. monitoring the progress of a claim;
7. investigating potentially fraudulent claims;
8. identifying reasons why full payment may not be made;
9. ensuring fair settlement of a valid claim
10. building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
11. ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
12. handling any complaints associated with a claim;
13. involvement in loss adjusting activities and in legal discussions relating to settlement;
14. seeking legal recovery of monies paid out;
15. adhering to legal requirements, industry regulations and customer quality standards set by the company.
Education and Professional memberships :
* Academic Degree or equivalent
* CII Certificate in Insurance
EXPERIENCE:
* Minimum of two years’ experience of handling claims from beginning to settlement
* Good understanding of insurance claims and relevant legal/regulatory framework
* Experience of marine insurance claims
* Good organisational and numerate skills
* Good Knowledge of suite of Microsoft Office packages
* Able to integrate within a team and able to work on your own initiative
* Friendly and helpful approach

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