Claim Handler Insurance

3 weeks ago

Sidcup Kent, United Kingdom ViTalent LTD Full time €28,000

Title: Case Handler - Personal Effects & Cargo Claims Location: Sidcup - Office based (Monday to Friday Full Time Permanent) Salary: Upto £28k (depending on experience) Objectives: 1. Responsible for handling Cargo and Personal Effects insurance claims from beginning through to settlement; Undertaking a range of loss adjusting activities; Investigate potentially fraudulent claims; Provide guidance to others on claims management. Main Responsibilities:

  1. providing advice on making a claim and the processes involved;
  2. processing new insurance claims notifications;
  3. collecting accurate information and documents to proceed with a claim;
  4. analysing a claim made by a policymaker;
  5. guiding policyholders on how to proceed with the claim;
  6. monitoring the progress of a claim;
  7. investigating potentially fraudulent claims;
  8. identifying reasons why full payment may not be made;
  9. ensuring fair settlement of a valid claim
  10. building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
  11. ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
  12. handling any complaints associated with a claim;
  13. involvement in loss adjusting activities and in legal discussions relating to settlement;
  14. seeking legal recovery of monies paid out;
  15. adhering to legal requirements, industry regulations and customer quality standards set by the company.
Education and Professional memberships :
  • Academic Degree or equivalent
  • CII Certificate in Insurance
EXPERIENCE:
  • Minimum of two years’ experience of handling claims from beginning to settlement
  • Good understanding of insurance claims and relevant legal/regulatory framework
  • Experience of marine insurance claims
  • Good organisational and numerate skills
  • Good Knowledge of suite of Microsoft Office packages
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach

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