Customer Operations Executive

7 days ago


Luton, Luton, United Kingdom TUI Cruises GmbH Full time

Have you ever wanted to work for the World's biggest Tour Operator and really make a difference to the customer journey?
Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what's right for the customer?
If you've answered yes to the above, then this may be the role for you.

We're looking for enthusiastic & customer centric people to join our Customer Operations Team. We want people who aren't afraid to bring their personality to work. You'll need to be confident in making decisions and delivering these decisions to customers. We'll also want your input and feedback as we're constantly striving to improve the customer journey and work as efficiently as possible.

In return we'll offer you a competitive salary + bonus scheme. We're 100% committed in investing in our teams so you will have regular performance reviews where you'll discuss a clear progression plan, plus many other benefits you would expect from working for a global travel company. Now taking applications until the 28th of May.

ABOUT THE JOB

  • This shift-based role will be worked from our Luton office. Shifts include a mixture of days, nights, weekends and bank holidays (on a 12-hour basis)
  • Handling calls and emails daily which will be centred around on the day disruption for our customers.
  • Customer Operations are responsible for the initial incident response for the company, so you'll be supporting our teams in destination to deal with any complex customer issues, or incidents that are impacting our customers on a wide scale level.
  • Working with numerous stakeholders across our Airline, Retail and Destination Teams to name just a few, you'll soon build up a valuable TUI network
  • Accountable for solving issues on the spot wherever possible, you'll have clear empowerment levels to do this
  • Through your regular 1:1s there will be opportunities to be involved in project work.
  • Managing several systems at once to ensure accurate customer information is logged where necessary

ABOUT YOU

  • Continuous improvement mindset to think outside the box
  • A team player with the ability to self-manage and work on your own individual tasks where required
  • Ability to multi-task and prioritise for the best of the customer and TUI business
  • You'll have a good eye for detail and be able to record information accurately
  • Confidence using multiple systems as we work with a lot of data

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
  • Competitive salary with commission scheme that rewards you for exceeding targets & discretionary bonus
  • Private medical Insurance, single cover with option to add dependants
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Investment in your development, starting with an interactive web based workbook alongside your store induction
  • Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

#J-18808-Ljbffr

  • Luton, Luton, United Kingdom TUI Full time

    Working on a shift pattern basis which includes weekends & bank holidays; responsible for the initial response to all TUI UK&I on the day customer disruption & incidents in accordance with company procedures, you will support customers and colleagues impacted, ensuring the customer is at the heart of our decision making, whilst protecting the TUI...


  • Luton, Luton, United Kingdom TUI Full time

    Have you ever wanted to work for the World's biggest Tour Operator and really make a difference to the customer journey?Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what's right for the customer?If you've answered yes to the above, then this may be the role for you.We're looking for enthusiastic & customer...


  • Luton, Luton, United Kingdom TUI Full time

    Customer Experience Executive is a function within our airline organisation responsible for the effective implementation of onboard initiatives, analysis of customer feedback, and creation of service documentation to continuously improve the flight related customer experience. This position will play a key role in ensuring our customers receive an onboard...


  • Luton, Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Recovery Executive is part of a team responsible for recovering a targeted proportion of outlay on Personal Injury/Illness claims from group suppliers, as well as handling and resolving all related queries.ABOUT THE JOB The Customer Claims Recovery Executive will be expected to...

  • Customs Executive

    6 days ago


    Luton, Luton, United Kingdom Page Personnel Full time

    Excellent role for somebody looking to gain experience in the Logistics industry Must be commutable distance to LutonAbout Our Client:About our ClientThey are a leading Logistics company with sites across Europe with a £70m+ turnover and continuing to grow and open new sites across the UK.Their values are very important to them and they are passionate about...


  • Luton, Luton, United Kingdom TUI Full time

    Reporting into the Digital Operations & Performance Manager, you will work alongside the digital development teams to drive operational excellence across TUI's web platforms. This vital role will drive continuous improvement of the digital channels to enrich the customer experience and commercial revenue. Driving best practice in daily operational management...


  • Luton, Luton, United Kingdom TUI Group Full time

    Luton, United Kingdom- Hybrid Permanent Full Time 37.5 hoursA fantastic opportunity to work for a leading travel company and the UK's largest tour operator. The Operations Executive River Cruise will be responsible for supporting the delivery of agreed operational standards across the TUI River Cruise fleet. Reporting into the Operations Manager River...


  • Luton, Luton, United Kingdom Tate Full time

    Customer Service Executive Luton Salary 25k to 26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working closely...


  • Luton, Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly.Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton, Luton, United Kingdom Tate Full time

    Customer Service ExecutiveFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.LutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and...


  • Luton, Luton, United Kingdom TUI Full time

    Our vision within IT is to make travel experiences special by working as one team to make IT Happen. Our culture is all about delivering great technology through our unique combination of TUI business knowledge and technical expertise, driven to succeed through a one-team approach.Here at TUI we're looking for a skilled Service Operations Executive to ensure...


  • Luton, Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly.Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton, Luton, United Kingdom James Recruitment Full time

    Business Development Manager / Regional Sales Executive - office and home, field sales New business and Account ManagementMilton Keynes and Luton PostcodesMonday - FridaySalary: Starting £27,000kMK and LU and surrounding areasCar/Fuel Allowance: £300 per month£27,000 basic going up after probation uncapped ote, excellent benefits and career developmentWe...

  • Sales Executive

    6 days ago


    Luton, Luton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE:£35,000 (uncapped)Location: Luton Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. Responsibilities of a Sales Executive Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. You will manage all sales appointments in a professional...


  • Luton, Luton, United Kingdom TUI Group Full time

    Luton, GB- Stockholm, Sweden- Zaventem, Belgium- Rijswijk, Netherlands- Hybrid Permanent Full Time 37.5Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multidisciplinary team of experts across Digital Marketing,...


  • Luton, Luton, United Kingdom Smartsearch Recruitment Full time

    Customer Service Administrator / Hire Controller, Salary: Up to £25k + excellent benefits and career opportunities, Hybrid remote with a requirement to be office based in Luton a minimum of 2 days per week.We require a Customer Service Administrator to work for a leading company who specialise in the hire of portable accommodation, modular cabins and...


  • Luton, Luton, United Kingdom TUI Full time

    Job Title: Crew Travel Executive at TUIAs a Crew Travel Executive at TUI, you'll be entrusted with:Ensuring all Northern Region Pilots and Cabin Crew have the necessary hotel and travel arrangements for their flightsCollaborating with the Crew Travel Consultants to guarantee consistent application of principles and policiesSupporting crew communities in the...


  • Luton, Luton, United Kingdom TUI Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing,...


  • Luton, Luton, United Kingdom TUI Cruises GmbH Full time

    Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product, Digital Experience, SEO and Optimisation & Analytics providing services across the UK,...


  • Luton, Luton, United Kingdom TUI Cruises GmbH Full time

    United Kingdom | Luton | LU2 9TN | Wigmore House 37,5 Type of contract: Permanent The Dynamic Operations Executive will be first point of contact in relation to on the day customer disruption (UK and overseas) as well as any in resort disruption for all TUI UK&I customers who are travelling on a 3rd party airline, or have booked a Dynamic product. This...