Technical Customer Claims Executive

1 week ago


Luton, Luton, United Kingdom TUI Full time
Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly.


Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role.

Of course there may be occasion when you will need to come into the office, but where possible we offer as much flexibility as we can.

This role would suit someone with experience of customer service or potentially a recent Law Graduate.

Applications for this role will close

ABOUT THE JOB

  • Handle a personal caseload of public liability injury/illness and quality claims from solicitors
  • Investigate claims, assess liability and quantum, and seek to conclude those claims in accordance with the mandate provided by the relevant insurer
  • Provide high quality service to our insurer in line with applicable service levels, whilst also achieving individual targets in respect of claim settlements/disposals
  • Be accountable for working closely and effectively with our key suppliers to ensure that where a financial outlay is unavoidable, the recovery of that outlay is straightforward
  • Where necessary, you may have the opportunity to attend court to support Counsel and/or our solicitors in fast and multitrack matters.

ABOUT YOU

  • Law Degree desirable (but not essential) and/or relevant experience within a claims handling environment
  • Understanding of how to handle and investigate public liability claims brought by direct customers and those brought through solicitors
  • A hardworking, selfmotivated and agile team player, used to dealing with heavy workloads and high pressure situations
  • Able to work in a supervised role, with a capacity to function across many different environments
  • Able to manage a wide caseload of files, including fasttrack and multitrack claims and commercially sensitive queries
  • Confidence in dealing with a wide variety of stakeholders including customers, insurers, suppliers, lawyers and the Courts
  • Ability to monitor and adjust own performance in respect of defined targets and overall objectives
  • Excellent telephone manner and understanding of why customer engagement is important
  • Good working knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 desirable

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
  • Health and Wellbeing support in five key areas
  • Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.
We want to be the best-loved holiday company not only for our customers, but for our colleagues too.

That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.

Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

  • Luton, Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly.Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton, Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Recovery Executive is part of a team responsible for recovering a targeted proportion of outlay on Personal Injury/Illness claims from group suppliers, as well as handling and resolving all related queries.ABOUT THE JOB The Customer Claims Recovery Executive will be expected to...


  • Luton, Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Administrator is part of a team responsible for to provide administrative support to the Customer Claims Department.ABOUT THE JOBThe Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening and...


  • Luton, Luton, United Kingdom TUI Full time

    The Head of Customer Claims leads on the development and delivery of the strategic approach to customer claims and litigation handling to the UK and Irish Source Market businesses, the Group Captive Insurer and Primary Layer Insurer.Applications close 14th February.ABOUT THE JOBAs Head of Customer Claims you will define, shape and implement the strategy in...

  • Customs Executive

    1 week ago


    Luton, Luton, United Kingdom Page Personnel Full time

    Excellent role for somebody looking to gain experience in the Logistics industry Must be commutable distance to LutonAbout Our Client:About our ClientThey are a leading Logistics company with sites across Europe with a £70m+ turnover and continuing to grow and open new sites across the UK.Their values are very important to them and they are passionate about...


  • Luton, Luton, United Kingdom TUI Full time

    Customer Experience Executive is a function within our airline organisation responsible for the effective implementation of onboard initiatives, analysis of customer feedback, and creation of service documentation to continuously improve the flight related customer experience. This position will play a key role in ensuring our customers receive an onboard...


  • Luton, Luton, United Kingdom Tate Full time

    Customer Service Executive Luton Salary 25k to 26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working closely...


  • Luton, Luton, United Kingdom Tate Full time

    Customer Service ExecutiveFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.LutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and...


  • Luton, Luton, United Kingdom IntecSelect Full time

    CRM Technical Architect Our trusted partner, a FTSE 100 corporation is currently hiring a Technical Architect with a strong background in CRM architecture to help our client integrate solutions across CIAM, CDP and CEP systems. To be considered, you must have demonstrable capabilites in leading multiple CRM campaigns end to end with an AWS server less...


  • Luton, Luton, United Kingdom C.Ln Full time

    Digital Content ExecutiveTSRN are working with a leading Compliance Body who are looking to expand their Marketing Team. The role of the Digital Content Executive will be responsible for the planning, writing and delivery of the client's content with responsibility for developingcontent that meets the needs of our core audiences across web, social and print...

  • Marketing Executive

    1 week ago


    Luton, Luton, United Kingdom Europa Full time

    Marketing ExecutiveAre you passionate about developing company brands and thrive in a fast-paced, dynamic environment? Do you excel in campaign planning and management? If so, we want you to join our innovative Marketing team.As a Marketing Executive, you will play a key role in analysing market, customer, and product trends to identify and develop new...


  • Luton, Luton, United Kingdom TUI Full time

    Working on a shift pattern basis which includes weekends & bank holidays; responsible for the initial response to all TUI UK&I on the day customer disruption & incidents in accordance with company procedures, you will support customers and colleagues impacted, ensuring the customer is at the heart of our decision making, whilst protecting the TUI...


  • Luton, Luton, United Kingdom TUI Full time

    Have you ever wanted to work for the World's biggest Tour Operator and really make a difference to the customer journey?Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what's right for the customer?If you've answered yes to the above, then this may be the role for you.We're looking for enthusiastic & customer...


  • Luton, Luton, United Kingdom TUI Cruises GmbH Full time

    Have you ever wanted to work for the World's biggest Tour Operator and really make a difference to the customer journey? Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what's right for the customer? If you've answered yes to the above, then this may be the role for you. We're looking for enthusiastic &...

  • Sales Executive

    1 week ago


    Luton, Luton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE:£35,000 (uncapped)Location: Luton Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. Responsibilities of a Sales Executive Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. You will manage all sales appointments in a professional...


  • Luton, Luton, United Kingdom Ingram Micro. Full time

    AWS Technical ConsultantDue to continued growth we have a fantastic opportunity for an AWS Technical Consultant to join our Cloud Solutions team. Our Technical Consultants routinely provide post-sales technical consultancy, undertake delivery and implementation engagements, as well as providing pre-sales qualification and design to consultancy engagements.As...

  • IT Sales Executive

    1 week ago


    Luton, Luton, United Kingdom Jems Recruitment Ltd Full time £40,000 - £45,000

    Benefits include uncapped bonuses and monthly car allowance Basic salary £40-45K plus monthly car allowance and bonus International technology business, stable organisation with excellent growth plans Looking for an ambitious and commercially-minded individual Are you an experienced IT Business Development professional looking to join an...


  • Luton, Luton, United Kingdom James Recruitment Full time

    Business Development Manager / Regional Sales Executive - office and home, field sales New business and Account ManagementMilton Keynes and Luton PostcodesMonday - FridaySalary: Starting £27,000kMK and LU and surrounding areasCar/Fuel Allowance: £300 per month£27,000 basic going up after probation uncapped ote, excellent benefits and career developmentWe...


  • Luton, Luton, United Kingdom TUI Group Full time

    Luton, GB- Stockholm, Sweden- Zaventem, Belgium- Rijswijk, Netherlands- Hybrid Permanent Full Time 37.5Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multidisciplinary team of experts across Digital Marketing,...

  • Car Sales Executive

    1 week ago


    Luton, Luton, United Kingdom Jago Consultants Full time

    We are working with a main car dealership who is looking to recruit a Car Sales Executive to join their busy and thriving site working with a lovely brand. To meet and greet customers, qualify their needs and demonstrate vehicles accordingly. To discuss funding, and sell additional F&I products. To build and maintain your customer database. To...