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Collections Associate

3 months ago

Leeds, Leeds, United Kingdom IPS Finance Full time

IPS Finance are in touch with a growing business who are currently seeking a Debt Collector to join their team based in Leeds.

This role presents an excellent opportunity for individuals with a strong knack for negotiation and problem-solving to excel in the field of debt recovery within a supportive and dynamic environment.

Key Responsibilities

~ Debt Recovery:

Actively pursue the collection of outstanding debts through strategic negotiation and communication with debtors, aiming to achieve timely repayment and resolution.

~ Customer Interaction:

Engage with debtors in a professional and empathetic manner to understand their circumstances, address concerns, and negotiate suitable repayment plans.

~ Documentation:

Maintain accurate and comprehensive records of all interactions and collection efforts, ensuring compliance with regulatory requirements and company policies.

~ Reporting:

Provide regular updates on debt collection activities, progress, and challenges to management, contributing to informed decision-making.
Experience & Skills

Previous experience in debt collection or related roles, demonstrating proficiency in negotiation and conflict resolution.
Strong communication skills.
Resilience and persistence in overcoming objections and obstacles in the debt recovery process.
Ability to work independently and collaboratively in a fast-paced environment, managing competing priorities effectively.
We appreciate your interest in this position and look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for an interview.