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Victim Care Co-ordinator

3 months ago

Newcastle under Lyme, Staffordshire, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

Location:
North Staffordshire covering Stoke on Trent & Staffordshire Moorlands

About Us:


Staffordshire Victims Gateway and Restorative Justice Service provides information, advice and or practical and emotional support to victims of crime to help them
cope and
recover from their experience and to exercise their rights as determined by the Victims Code.


Are you passionate about helping victims of crime find closure? Do you want to make a difference to people's lives? If you have said yes, then this role could be for you.


The benefits of working with us:

  • Flexible working policy
  • Initial 25 days annual leave plus Bank holidays, pro rata to start date or part time hours
  • Work place pension
  • Free onsite parking
  • Wellbeing support programme
  • Cycletowork scheme
We are looking to recruit a Victim Care Coordinators (VCC) to join our team.

The role of a VCC is an exciting and diverse one.

This involves providing practical, emotional support and reassurance to victims of crime/hate crime, helping them to come to terms with what has happened to them or their loved ones and to reduce both the immediate and long term impact on them whilst working closely with Police, Local authorities, Housing Providers and other key criminal justice partners; and in instances of hate crime to tackle and eradicate hate within our communities.

- providing effective and high quality generic casework support to victims of crime to enable them to cope and recover from their experience
- facilitating Victim-led Restorative Justice interventions
- supporting Victims to prepare for and attend court
- liaising with other Criminal Justice partners including the police on behalf of victims
- facilitating effective introductions and onward referrals to specialist services
- working agilely within a nominated geographical area

Applicants will be expected to work some unsociable hours including evenings, weekends and Bank Holidays.

We would like to hear from you, if you are:

  • Caring & empathetic
  • A confident communicator with an ability to advocate for others
  • Able to listen and problem solve
  • Emotionally resilient
  • Able to work under pressure

Sector:
Criminal Justice

Salary:
£22,241.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Wellness programme

Schedule:

  • Monday to Friday
  • Weekend availability

Application question(s):

  • Do you have experience of managing a caseload?
  • Have you coordinated support for vulnerable people?
  • Do you drive and have your own vehicle?

Work Location:
One location

Application deadline: 17/03/2023