Appointments Supervisor

2 weeks ago

Whitehaven, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time
Appointments Supervisor, Band 3, West Cumberland Hospital, Whitehaven. Up to 50.0 hours per week available, full time and part time considered


Based at West Cumberland Hospital, Whitehaven, we are seeking a motivated Appointments Supervisor to join our friendly, supportive and hardworking team in the Radiology Department.


The post will be based at West Cumberland Hospital, Whitehaven but the post holder (as with all of our posts) may be required to work at other sites within the Trust.

The post holder will be expected to be flexible and open to changes, to identify opportunities for improvement and to play an active role in developing, implementing and sustaining improvements to working practices and patient services


The purpose of the Appointments Supervisor is to provide administrative support within the busy Radiology (X-ray) Department, the work includes reception duties, managing patient appointments, answering patient enquiries, image and medical records handling, use of computers and data input.

The Appointment Supervisors are involved in liaising with many NHS professionals, support staff and the general public to ensure an efficient and effective service.


You will be a positive, versatile and helpful team-worker, literate and methodical, with excellent communication skills, able to relate well to people and put them at ease.

You must be educated to GCSE level or equivalent.


Flexibility with regard to days and hours, plus experience in an office environment are essential - this post may include weekend and evening work based on service need.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people.

Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond.

We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

Being a clinically led organisation

Quality and safety at the heart

A positive patient experience every time

A great place to work

Managing our money well


As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.


Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.

There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.


We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.


Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information

Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:


the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.


If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below.

These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.


Standard Check:
£18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check:
£38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.


As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27 day holiday scheme rising to 33 after 10 years

Flexible working Scheme

E

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