Job summary

We are currently looking to recruit an enthusiastic Bank Receptionist to join our growing team at West Cumberland Hospital.

Our Receptionists are at the centre of every patient's journey, from welcoming them, to answering phone and in-person questions. This bank job, which is based at West Cumberland Hospital, offers great flexibility.

With a strong enthusiasm for customer service, you will offer outstanding administrative and interpersonal assistance to each and every person who enters the building.

Closing Date: 12 JUNE 2024

Start Date: ASAP

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at the Cumbria Health base located around Cumbria.

This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to out-of-hours work, which means working unsociable hours including evenings, weekends and Bank Holidays.

At all times, Cumbria Health will deliver a service that is in line with our values:

Clinically Focussed: Everything every one of us does is for the patient

Responsive: We listen and we respond quickly in a patient focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability : With our strong roots we will continue to thrive and grow

Communities : Connecting and engaging to meet local needs

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love

Job description

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely orperiodically. This list is notexhaustive and the role may include additional duties which are not listedhere.

1. Tobe the first point of contact for patients arriving at the Treatment Centres.

2.Processingconfidential patient information to pass to Clinicians

3.Contactingpatients with appointment times.

4.Keepinga watchful eye on patients waiting to be seen and in the case of worseningsymptoms, alerting a relevant professional.

5.AlertingEmergency Services in the event of an emergency and/or gain help fromwithin the department.

6.Gainan understanding of coordinating workload to capacity.

7.Carryingout equipment checks and reporting issues to the Control Room Supervisor.

8. Towork autonomously, managing own workload effectively referring to line managerwhen necessary.

9. To adhere to all CHOC Policies andProcedures

10. Participate and ensure own on-goingdevelopment

11. To maintain a high level of confidentialityand comply with the Data Protection Act.Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security

12. Undertake any other activities deemedappropriate and necessary by the organisation.

Person Specification

Qualifications

Essential

GCSE English and Maths (or equivalent)

Desirable

ECDL or equivalent NVQ Business Administration

Skills and Aptitudes

Essential

Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality

Knowledge

Essential

Intermediate computer skills

Desirable

Previous experience working within the NHS. Previous experience in a similar role.

Personal Circumstances

Essential

Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment

Other requirements

Essential

Willingness to undertake further training

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