IT Customer Service Advisor

1 week ago


Burton upon Trent, Staffordshire, United Kingdom Daisy Corporate Services Full time
Company Description

Salary:
up to £25,000 DoE


Hybrid Role: 2 days in office, 3 days working from home


Would you like to join one of the largest providers of communications and IT solutions across the UK as a
Help Desk Analyst? Your key objectives will be to provide support for incident resolution and requests reported to the service desk.


You will have the opportunity to ask us your questions, and we will find out a bit more about you


Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors - with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.


Job Description:

About the role

  • Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised, and managed.
  • Delivering against agreed objectives, KPIs and SLAs.
  • Collaborating with the wider operational, account and 3rd party teams to resolve customer tickets.
  • Adoption of documented processes and procedures to support working practices.
  • Adoption of the Daisy values and behaviours.
Join us on our journey as we focus on Technology, Sustainability and People. Let's make a positive difference, together.

Qualifications:

What do we need from you?
- **Essential**:
  • The ability to work under pressure in a fast
  • paced environment
  • Drive, selfmotivation, and ability to work under own initiative
  • Good organisational skills with the ability to multitask
  • Previous customer service experience
  • Good problemsolving abilities

- **Desirable**:
  • Experience on an IT and/or Telecoms Service Desk
  • Exposure to products and services supported by the desk
  • Knowledge and experience working with ITSM tools such as Service Now
  • An understanding of ITIL v3
Additional Information

Did we mention the perks?


We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.


These include but are not limited to:


  • Holiday
  • Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme
-
Daisy University and Apprenticeships - Giving you the opportunity to expand your skills and knowledge whilst you work for us.
-
Hybrid, field and home based working - To ensure work WORKS for you.
-
Enhanced family friendly policies - We are here to look after you and your nearest and dearest.
-
Health & Wellbeing offering - Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
-
The Exchange - Online discount platform for more than 1,200 retailers.

And many more - to see all the benefits on offer visit our Why work for Daisy page

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you

  • Burton upon Trent, Staffordshire, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    Telemarketing / Internal Sales Representative-25k Basic+ £300 a month OTEMy client:Our client is a fantastic company that supplies products to multiple industries/sectors, providing a bespoke service to their clients from across the UK and Ireland, with a strong focus on delivering the best service possible to generate repeat and new business.They are...


  • Burton upon Trent, Staffordshire, United Kingdom Etex Full time

    At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. At Etex, we...


  • Burton upon Trent, Staffordshire, United Kingdom Sciensus Full time

    Do you have a passion for delivering a high-quality customer focus service??We are always on the look out for passionate Customer Services Advisor's to work within our call centre at our Head Office in Burton upon Trent.Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the...


  • Burton upon Trent, Staffordshire, United Kingdom Fasttrack Resources Ltd Full time

    Customer Service AdvisorFasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a Customer Service Advisor to join their team on a full time, permanent basis.This is an excellent opportuinty to join a company working towards decarbonisation with renewable energy and electric vehicle charging is at...


  • Burton upon Trent, Staffordshire, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You...


  • Burton upon Trent, Staffordshire, United Kingdom Fasttrack Resources Ltd Full time

    Customer Service Advisor - Call CentreFasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a Customer Service Advisor to join their team on a full time, permanent basis.This is a great opportunity to join a company working towards decarbonisation with renewable energy and electric vehicle...


  • Burton upon Trent, Staffordshire, United Kingdom Marshalls PLC Full time

    Monday - Friday 36.5 hours/week with an earlier finish on a FridayHybrid working of 2 days at home, 3 in the office after successful settling-in period***Marley is the UK's leading roofing manufacturer, pioneering the first fully warranted roof system and a fully integrated solar energy solution. Founded in 1924 and with over 500 colleagues, we've joined...


  • Burton upon Trent, Staffordshire, United Kingdom Molson Coors Full time

    Why You Should Join UsFor over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our...


  • Burton upon Trent, Staffordshire, United Kingdom Avery Healthcare Group Full time

    Location: Crispin Court Care Home, Stafford At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure...


  • Burton upon Trent, Staffordshire, United Kingdom Capella Full time

    Customer Service Advisor£23,000 per annum| Permanent | Burton on Trent DE13The RoleCapella Professional are excited to be working alongside an established Burton-upon-Trent client who have established themselves as an up-coming market leader in electric vehicle charging solutions.As they continue to grow, they are looking for an individual to provide...


  • Burton upon Trent, Staffordshire, United Kingdom Uniting People Full time

    Customer Service AdvisorFull Time£22,800 rising to £24,760Role: Inbound and Outbound calls to/from Patients, Hospitals, Doctors, Consultant Dealing with questions and queries Changing account details Registering Patients Making sure the system is uptodate and accurate notes are left Resolving customer complaints and issues Being empathetic towards patients...


  • Burton upon Trent, Staffordshire, United Kingdom Daisy Corporate Services Full time

    Company DescriptionSince being founded in 2001, Daisy delivers IT solutions and services to more than 2,000 UK businesses across all sectors - with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.Job Description:Hybrid Role: 3 days working from home, 2 days working in officeSalary:...


  • Burton upon Trent, Staffordshire, United Kingdom Topcashback Inc Full time £23,400

    Position: Temporary Online Customer Service Advisor Salary: £23,400 Location: Hybrid - Stafford office /remote Shift Pattern:Hybrid working - Weekdays in the Stafford Office and remote weekend working. Saturday-Wednesday. 12 month Fixed term contract Hours:9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pm About us TopCashback is one...


  • Burton upon Trent, Staffordshire, United Kingdom Sheehy Auto Stores, Inc. Full time $50,000 - $200,000

    Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team Sheehy Auto...


  • Burton upon Trent, Staffordshire, United Kingdom Pavers Full time

    Are you passionate about achieving sales targets and finding just the right products for customers?Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?We offer...


  • Burton upon Trent, Staffordshire, United Kingdom Macildowie Recruitment and Retention Full time

    Are you a dynamic and motivated individual looking to make a significant impact in a customer-focused role? Our client, a leading organisation, is seeking a talentedCustomer Service Representativeto join their team. This is an excellent opportunity for someone with experience in customer service, administration, and ecommerce.About the Role:The successful...


  • Burton upon Trent, Staffordshire, United Kingdom TRENT & DOVE HOUSING Full time

    Type: Permanent and temporary vacancies available.Are you an active listener who has a passion for helping others?Are you a problem solver who challenges the norm to inspire new ideas?Have you ever thought about using these skills for customer service?If so, Trent & Dove could be the perfect place for you to start your new careerWe are people who care about...


  • Burton upon Trent, Staffordshire, United Kingdom Cpm Group Limited Full time

    Exciting opportunity with Marley Roofing Products:In this fascinating new position, you will have a crucial role in advocating customer-centricity. Join us in our mission to revolutionize the roofing industry with innovative designs and sustainable practices. Marley leads the way in pitched roof systems, boasting a century of expertise and a reputation as...


  • Burton upon Trent, Staffordshire, United Kingdom TRENT & DOVE HOUSING Full time

    A confident, flexible approach to your work and good IT skills are essential to providing excellent customer service in this role, sometimes in challenging situations.Job Types: Full-time, Part-timePart-time hours: 37 per weekSalary: Up to £21,347.00 per yearBenefits: Company pension Onsite parking Private medical insuranceSchedule: Monday to FridayAbility...


  • Burton upon Trent, Staffordshire, United Kingdom Molson Coors Beverage Company Full time

    Why You Should Join Us For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers. With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride...