Head of Customer Service

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Cpm Group Limited Full time
Exciting opportunity with Marley Roofing Products:

In this fascinating new position, you will have a crucial role in advocating customer-centricity. Join us in our mission to revolutionize the roofing industry with innovative designs and sustainable practices. Marley leads the way in pitched roof systems, boasting a century of expertise and a reputation as the go-to partner for architects, contractors, and roofing professionals.


Role Overview:
  • Lead a team of Customer Experience Managers, Customer Service Advisors, and Internal Sales Support
  • Drive bold improvements to support our commercial strategy
  • Enhance efficiency and elevate customer experience through collaboration
  • Focus on developing people and ensuring quality outcomes in our manufacturing business

Your management skills will be pivotal in building a high-performing customer service team that meets current and future demands. Your leadership and collaboration will drive success and exceptional service for our customers.


What's Next:

We are seeking a forward-thinking leader to embed their vision, raise standards, and drive growth in alignment with our values and strategy.


Required Skills:
  • Leading and developing customer service teams
  • Setting and achieving targets
  • Change management and process improvements
  • Reporting on performance metrics and customer service index scores
  • Commercial acumen to drive sales growth
  • Building lasting relationships

Benefits:

  • Generous holiday entitlement
  • Development opportunities
  • Standard full-time office hours
  • Comprehensive benefits package including medical insurance, pension scheme, and more

About Marley Roofing Products:

Marley is a leader in manufacturing pitched roofing systems, offering a range of products including tiles, battens, solar solutions, and accessories. We operate as part of the Marshalls Group, known for its dedication to quality and innovation.


Equal Opportunities:

At Marley and Marshalls Group, we embrace diversity and create a supportive environment for all. We value authenticity and are dedicated to providing equal opportunities for everyone. Join us in a workplace where your unique contributions are recognized and celebrated.



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