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Head of Customer Service
2 weeks ago
In this fascinating new position, you will have a crucial role in advocating customer-centricity. Join us in our mission to revolutionize the roofing industry with innovative designs and sustainable practices. Marley leads the way in pitched roof systems, boasting a century of expertise and a reputation as the go-to partner for architects, contractors, and roofing professionals.
Role Overview:
- Lead a team of Customer Experience Managers, Customer Service Advisors, and Internal Sales Support
- Drive bold improvements to support our commercial strategy
- Enhance efficiency and elevate customer experience through collaboration
- Focus on developing people and ensuring quality outcomes in our manufacturing business
Your management skills will be pivotal in building a high-performing customer service team that meets current and future demands. Your leadership and collaboration will drive success and exceptional service for our customers.
What's Next:
We are seeking a forward-thinking leader to embed their vision, raise standards, and drive growth in alignment with our values and strategy.
Required Skills:
- Leading and developing customer service teams
- Setting and achieving targets
- Change management and process improvements
- Reporting on performance metrics and customer service index scores
- Commercial acumen to drive sales growth
- Building lasting relationships
Benefits:
- Generous holiday entitlement
- Development opportunities
- Standard full-time office hours
- Comprehensive benefits package including medical insurance, pension scheme, and more
About Marley Roofing Products:
Marley is a leader in manufacturing pitched roofing systems, offering a range of products including tiles, battens, solar solutions, and accessories. We operate as part of the Marshalls Group, known for its dedication to quality and innovation.
Equal Opportunities:
At Marley and Marshalls Group, we embrace diversity and create a supportive environment for all. We value authenticity and are dedicated to providing equal opportunities for everyone. Join us in a workplace where your unique contributions are recognized and celebrated.
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