Product Management Specialist
2 weeks ago
As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data.
No other vendor is able to match Veritas' ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targetsand 60+ clouds through a single, unified approach.
Powered by Cloud Scale Technology, Veritas is delivering today on itsstrategy for Autonomous Data Management that reduces operational overhead while delivering greater value.
Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively.
- Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives.
- Drive continued self-development in both technical and professional areas to optimize effectiveness in role.
- Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others.
- Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality and availability of known technical solutions to customers and peer engineers.
- Provide feedback to improve product quality and process improvements.
- On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%.
- 4-6 years of direct work experience with networking and enterprise data backup solutions, particularly NetBackup.
- Expert level knowledge in contemporary Operating Systems, Advanced Networking Concepts, Storage and Computer Security Concepts.
- Fluent Spanish and/or Portuguese a plus.
- Capacity to exercise sound judgment, imagination and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies.
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