Customer Service Advisor

2 weeks ago


Leeds, Leeds, United Kingdom Acacium Group Full time

Customer Service Advisor

Xyla Health and Wellbeing (part of Acacium Group)

Permanent, Full Time

Monday-Friday with 1x Saturday shift and 2x 11am-7pm shifts a month

Leeds

£23,400 per annum plus a monthly bonus

Unlock your potential


Are you an customer-service driven individual looking for a fulfilling role? We're looking for organised and personable professionals to join our team as a Customer Service Advisor.


As a Customer Service Advisor you will provide inbound and outbound telephone and administration support to our service users who have been referred onto our NHS Diabetes Prevention Programme, being supportive and assisting them on their journey with us, ensuring records are kept up to date whilst providing excellent customer service.


Part of Acacium Group, Xyla Health & Wellbeing is a dynamic, and accomplished organisation dedicated to making the UK's local and workplace communities healthier.

Working with local authorities, ICB's, NHS England and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.


Every day you will

  • Handle service users queries via the phone as well as managing their bookings.
  • Contact our service users promoting the programme and offering support.
  • Build and maintain relationships with all customers and offer a firstclass service within every interaction.
  • Log and handle sensitive data, maintaining accurate service user records.

What's in it for you?

  • Dedication to developing you and your career through our dedicated Employee Development Programme
  • Opportunities to enhance your experience and skillset by moving across a global organisation
  • Unlimited learning & development opportunities at your fingertips
- including fully funded qualifications

  • Gym Flex
- discounted gym memberships, UK-wide

  • Regular events and incentives
  • Reward portal offering discounts on bars, restaurants, shops and cinemas
  • Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance

Join us and make a difference


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.


We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.


Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must ideally have

  • Excellent verbal and written communication skills
  • Experience using CRM systems.
  • Strong IT skills including Excel and Microsoft Office
  • Used to working in a fast paced environment with a high attention to detail

Our Inclusion Commitment

  • We are passionately committed to being a truly inclusive and diverse company

Job Types:
Full-time, Permanent

Pay:
From £23,400.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Referral programme

Work Location:
In person

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