Service & Parts Manager

2 weeks ago


Hook, Greater London, United Kingdom Chicane Full time

SERVICE & PARTS MANAGER

Job Brief

We are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians.

Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed.

Parts Manager responsibilities include maintaining good stock levels, sourcing and ordering parts for all models of Aston Martin

Ultimately, you will work directly with customers to understand their needs and provide our Technicians with the information required to provide excellent service.

Benefits

On-site Parking

Auto enrolment into NEST Government Pension Scheme

No weekend working required

Hours of work - Monday to Friday 8am - 5pm


Responsibilities

Management of 2/3 Technicians which involves planning and scheduling their work loads.

Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers and provide estimates for any work required

Liaise with customers to advise them about service changes or car pick-up times

Maintain positive customer relationships to ensure repeat business

Responsible for the complete inventory of all stock items, keeping pricing up to date and collection/delivery of some parts orders.


Requirements and skills

Proven work experience as a Service Manager or similar role

A strong understanding of automotive technology and the automotive industry

Excellent customer service, interpersonal and communication expertise

Strong organisational, decision-making and problem-solving skills

Pride in a high standard of work and attention to detail and the ability to work as part of a team

Good computer skills and able to work to tight deadlines

Full and clean driving licence.

JBRP1_UKTJ



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