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IT Service Desk 1st Line Analyst

3 months ago

Bury, Borough of Bury, United Kingdom JD Sports Full time

·Job Title – IT Service Desk 1st Line Analyst

·Location – JD HO, Bury- BL9 8RR

·Working rota – Shifts change each week and for holidays

·Working hours – working hours are between 7am - 7pm. The shifts change each week and for holidays etc.

Eg: week 1 - 7am to 3.30pm, week 2 - 8am to 4.30pm, week 3 - 9am to 5.30pm, week am to 7pm. Weekends are 1 in 4-5 weeks. You work the Sat and Sun and get the following Tue/wed or Thu/Fri off

What You'll Be Doing:

Reporting to the IT Service Desk First Line team leader the IT Service Desk Analyst will be responsible for providing 1st line technical support to the JD Group fascias and offices. To provide technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up. Respond to support enquiries directly from clients, and help them resolve hardware and / or software problems. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To arrange for external technical support where problems cannot be resolved in house. Work closely with the service support teams, development teams and key business stake holders to ensure that incidents are managed through to resolution.

What We're Looking For:

Excellent written and verbal communication skills. Ability to effectively identify issues, log and communicate to other personnel. Ability to work well under pressure, ensuring a structured approach is maintained at all times. Incident diagnosis and Problem solving skills within an IT environment. Excellent interpersonal, communication and negotiation skills, both verbal and written. Ability to plan, coordinate and prioritise different activities. Ability to liaise with, and relate to, a broad spectrum of individuals. Strong customer service ethos with a can do mentality. Comfortable in playing a key role within a team environment. A flexible approach to the provision of support services to a dynamic, growing business. A strong desire to learn new skills.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

Incremental Holiday Allowance Staff Discount on qualifying purchases across Group retail stores and online Exclusive Colleague Bike Discount scheme Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications