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Payment Exceptions and Investigation Ops Readiness
3 months ago
Payment Exceptions and Investigation Ops Readiness Manager
Glasgow
As a Barclays Payment Exceptions and Investigation Ops Readiness Manager, you will be working within Global Payment Operations who provide Group wide electronic payment processing services for £900bn of payments.
Within this role, you will use your experience of Payment Exceptions and Post Payment Investigations to feed into various programs including the Payments infrastructure renewal programme.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.
We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
What will you be doing?
- Working closely with our Tech and Product partners to influence change, maximising opportunities to automate, improve control environment and reduce manual touch points
- Being accountable for defect prioritisation, scheduling, and benefits validation in various payments systems
- Ensuring operations interests are represented in the various technology led change programs
- Participating actively in projects ensuring business requirements and designs are understood and agreed by all stakeholders
- Overseeing and validating testing for changes and system enhancements
What we're looking for:
- Proven experience of operating a mature control environment and embedding solid risk culture
- Excellent technical knowledge of change principles and supporting systems used across Global Payment Services
- Negotiation skills required in order to work as a team and effectively meet business strategic agendas and requirements
- Ability to translate often ambiguous and complex problems from technical language to nontechnical audiences in a visually impactful way
Skills that will help you in the role:
- Comprehensive knowledge of Payment and Investigations workflows including a good understanding of existing SWIFT enquiry and investigation message processing
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.
Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.
A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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