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Fraud Investigation Intelligence Specialist
3 months ago
Position Overview
The Department for Work and Pensions (DWP) plays a pivotal role in managing welfare, pensions, and child maintenance policies across the UK. As the largest public service department, it oversees the State Pension and various benefits for approximately 20 million individuals. The Counter Fraud Compliance and Debt (CFCD) division is an integral part of DWP.
If you are seeking a rewarding career in a dynamic and analytical environment focused on safeguarding public resources while collaborating with diverse stakeholders, a position within the Counter Fraud and Compliance sector may be the perfect fit for you.
This role is situated at the core of the Counter Fraud, Compliance, and Debt Directorate (CFCD). The Directorate harmonizes strategic and operational activities, aiding DWP in achieving its goals of identifying and rectifying errors, minimizing fraud, and employing advanced analytics to thwart fraudulent activities before they infiltrate the system.
CFCD uniquely possesses comprehensive oversight of all facets of Fraud, Error, and Debt, encompassing policy formulation, analytical work, and investigative processes, including legal proceedings.
Role Responsibilities
These positions are located within the Operational Intelligence Service (OIS), a segment of the CFCD Directorate.
The Operational Intelligence Service leverages legislative authority and legal frameworks to acquire external data and evidence that bolster the investigative efforts of CFCD.
Multiple roles are available for Intelligence Officers, encompassing tasks such as intelligence collection, data disclosure, and specialized document analysis.
These positions are crucial in enhancing numerous criminal investigations, conducting open-source research, and collecting essential intelligence from sensitive external data sources on behalf of criminal investigators. This intelligence enables the pursuit of appropriate actions in cases of benefit fraud, attempted fraud, or misuse of the National Insurance number system.
OIS is a prominent division within the organization, ensuring the protection of citizens' identities through rigorous identity verification processes utilizing specialized equipment and trained document experts, thereby preventing fraud from entering the benefits system.
As an OIS Officer, you will receive tailored training and ongoing support, with a focus on specialized document analysis and the legal powers associated with intelligence gathering. This training will empower you to make requests that are lawful, justified, proportionate, and necessary to comply with legal standards. The critical intelligence you gather will be indispensable for investigators, informing interviews under caution and subsequent legal actions.
Successful candidates can expect to engage in a variety of the following responsibilities, which will vary based on the specific area of assignment:
- Analyze all suspect documents referred for further scrutiny by the Document Examination Team or other governmental bodies, regardless of their origin.
- Compile arrest packages concerning suspect documents for investigation and prepare cases where original documents are unavailable.
- Authenticate digital documents submitted online.
- Provide intelligence on suspect documents and individuals to investigators prior to investigations and generate intelligence reports for other governmental entities, including the Home Office and law enforcement agencies.
- Identify and report trends related to suspects and suspect documents utilizing all available intelligence and resources.
- Issue alerts regarding documents or suspects as necessary to assist DWP personnel conducting identity verification interviews.
- Collaborate with the Home Office, investigative bodies, and law enforcement agencies.
- Utilize the Data Validation Application (DVA) system to provide images for surveillance purposes.
- Deliver Document Awareness Training to DWP staff involved in identity verification interviews.
- Conduct Open Source Intelligence Gathering in accordance with established procedures and guidelines, ensuring compliance with the Home Office Surveillance Code of Practice and General Data Protection Regulations (GDPR).
- Make informed decisions in alignment with legislation and effectively communicate those decisions.
- Accurately document the progress of information and securely provide an intelligence package containing relevant data to the requester.
- Prepare witness statements and attend court as required.
- Travel to various DWP locations for training or to conduct awareness sessions for colleagues as needed.
Candidate Profile
Essential Skills:
- Demonstrated organizational and planning skills.
- Strong judgment and decision-making capabilities.
- Ability to present information professionally to internal stakeholders.
- Proficient in working independently and collaboratively within a team.
- Capable of managing challenging conversations effectively.
- Ability to motivate others through positivity and energy to achieve results.
- Flexible leadership style, capable of engaging a diverse audience and collaborating effectively with partners.
- Discretion in handling confidential information.
- Understanding of the Home Office Surveillance Code of Practice and Regulations of Investigatory Powers Act (RIPA) in relation to fraud investigations.
- Effective influencing and communication skills.
Learning and Development
The DWP is dedicated to investing in its workforce and ensuring that its teams are highly skilled professionals. Counter Fraud post holders within DWP are required to achieve and maintain membership in the Government Counter Fraud Profession (GCFP) at the Practitioner level. Successful candidates will need to complete an annual self-assessment to demonstrate their knowledge, skills, and experience relevant to their role. The organization provides pathways for professional development and any necessary workplace adjustments. Failure to maintain GCFP membership at the Practitioner level may result in DWP seeking an alternative role for the individual.
By applying, you confirm that you have read and understood the professional requirements associated with this Counter Fraud Officer position.
Key Competencies
The ideal candidate should be able to demonstrate the following:
- Ability to gather, interpret, and analyze complex information and data, challenging assumptions where necessary to reach sound conclusions.
- Strong digital skills to facilitate the creation of intelligence packages from online resources.
- Capability to work effectively both independently and as part of a team in a complex and demanding environment.
- Proactive in fostering and maintaining positive and professional relationships with various stakeholders, prioritizing customer service.
- Demonstrated effective influencing and communication skills.
Assessment Criteria
We will evaluate candidates against the following behaviors during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace
Employee Benefits
We offer a comprehensive benefits package that includes:
- Generous annual leave starting at 23 days, increasing to 30 days over time (pro-rata for part-time employees), plus bank holidays and an additional day for the King’s Birthday.
- Competitive maternity, paternity, and parental leave, recognizing the importance of work-life balance with flexible working options.
- Access to training and apprenticeships, along with up to 5 days for personal development and learning.
- Flexible/hybrid working arrangements.
- Employee discount programs.
- Complimentary wellbeing support.
- Opportunities to contribute to meaningful initiatives through forums and charities.
- Interest-free travel loans.
- Discount schemes with various providers.
- HASSRA Membership: DWP employees can join HASSRA, a vibrant organization offering a variety of competitions, activities, and benefits for its members, promoting a healthy work-life balance.
- Attractive civil service pension scheme, where the employer significantly contributes to the cost of your pension, ensuring valuable benefits for you and your family.
