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Head of Food

3 months ago

Colwyn Bay, Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

Hilton Garden Inn Snowdonia & Adventure Parc


We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe.

In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

Next year, 2021, will see still more exciting developments.

We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa.

We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.


We are now looking for a Head of Food and Beverage Manager to cover the Hotel & Adventure Pac, who shares our passion for hospitality, and world-class customer service.

We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose


Provides the Food & Beverage Teams with the leadership that optimises Food & Beverage profitability whilst delivering great customer experiences and standing in for the General Manager in their absence.


Main Duties and Responsibilities

  • Working with the food and beverage department in a hands on role to ensure the perfect execution of all dining, meeting and function experiences.
  • Ensure scheduling is maintained in line with productivity and that training is planned effectively.
  • Prepare the annual training plan overview and ensure that investment is budgeted.
  • Schedule own time effectively around critical business process and peak trading periods.
  • Schedule the team to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity. Ensure your employment contract mix is flexible enough to respond to trading variances.
  • Ensure "change" initiatives are implemented effectively with high levels of team engagement.
  • Ensure the team has the appropriate tools and equipment to deliver the products / propositions consistently to the required standard.
  • Ensure that menu pricing is market led, relevant and engineered to deliver optimal profit margins.
  • Maintain an awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance.
  • Regularly review product / process impacts and make changes as required.
  • Ensure the Food & Beverage Departments are aligned in their objectives and approach and that they are collaborating effectively
  • Proactively manage all Health and Safety risk appropriately in advance but be prepared to lead "crises" for both the department and the hotel.
  • Ensure a Safe, Secure and Stimulating environment is provided for team members and customers in all areas.
  • Ensure that all team members are fully equipped with the tools, skills, behaviours, and knowledge required before customer contact.
  • Ensure that all food and liquor items have a delivery specification and that no products are delivered to our customers that do not meet this specification.
  • Ensure that all customer facing team members are optimising the revenue opportunities in each customer interaction.
  • Ensure that all prescribed and designed process, systems, and standards are maintained.
  • Champion both tactical and "change" initiatives instigated by brand or Management Company.
  • Provide the team with the clear purpose they require, support with relevant learning experiences and feedback on individual / team performance constantly.
  • Make the decision on all team selection (preHotel General Manager).
  • Observe and coach team to ensure they are continuing to develop their skills.
  • Work to ensure that Food & Beverage departments have appropriate resources.
  • Take action to address any under‐performance from both teams and individuals.
  • Ensure you have a personal development plan and feedback from those you lead on a regular basis.
  • Maintain productivity and expense performance in line with targets.
  • Make the appropriate resource adjustments to forecast variances.
  • Ensure that Food and Beverage Margins (yield) are tracked constantly.
  • Maintain clear data on sales mix by item and ensure stock values are minimized.
  • Ensure that robust process / checks are in place to cover cash and stock control.
  • Ensure that defined standards / quality guidelines are consistently delivered.#

Key Skills / Experience Requirements
Leadership -The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service

Customer Focus - The ability to proactively sense and act on customer needs and opportunities. The willingness to exceed customer expectation.


Living the Values - The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia's values.

The willingness to walk