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IT Developer Service Now

3 months ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

Reference:

  • UOH-TA0130
    Campus:
  • Hull
    Faculty/Area:
  • Infrastructure Services
    School/Department:
  • Technology Services
    Subject Group/Team:
  • Enterprise Systems and Data Management
    Salary:
  • £46,974 to £54,395 up to 21% pension & £10'000 relocation package
  • 31 days holiday + bank holidays + flexible & hybrid working
    Post Type:
  • Full Time
    Closing Date:
  • Thursday 29 February 2024Applicants are expects to upload a CV & covering letter

BENEFITS:

Up to 21% pension + 31 days holiday + bank holidays + relocation package

THE ROLE:

IT Developer - Service Now

IT SERVICES:


IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.


The Estates & Facilities Directorate supports and maintains the physical fabric and grounds of the University whilst the primary focus of ITS is to support, improve and transform the way IT is utilised across the University of Hull.

The combination of these two services within the wider Infrastructure Services is intended to ensure that digital technologies and digitalisation become ubiquitous across the institution; part of the same fabric and environment providing a seamless digital experience across our whole estate.


ITS is currently organised into four functional groups:

  • IT Operations-
  • Technology Services-
  • Cyber Security-
  • IT ProjectsTechnology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university.

Examples include:
the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP.

The new role of SaaS developer will be critical to onboarding this critical platform into the university.

Currently in project mode, the role will initially work closely alongside our implementation partner to ensure that there is a core system knowledge, before ultimately supporting the service after go-live.


The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team.


DUTIES AND RESPONSIBILITIES:


The role is a highly skilled IT professional specialising in the design, configuration, and customisation of solutions within the SaaS platform.

With a deep understanding of IT service management processes, agile methodologies and extensive expertise in SaaS scripting languages, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.


FOR MORE INFO:

Please see the attached IT Developer job description for a full competency criteria.