BD & Customer Service Representative - UK

2 weeks ago


London, Greater London, United Kingdom LONITE AG Full time

Lonité is a Swiss lab-grown diamond memorial jewelry company that focuses on providing emotional support to clients worldwide. The team is looking for a part-time BD & Customer Service Representative based in London to enhance customer relationships and maintain a positive brand image, working closely with the Global Head of Customer Service in Switzerland.

  • Engage with customers warmly and sincerely to provide exceptional service.
  • Manage customer inquiries from order placement to delivery.
  • Respond promptly and effectively to customer queries via various channels.
  • Identify customer needs, collaborate with internal departments, and optimize customer service for a positive experience.
  • Support logistic circuit development in the region and assist IT, Marketing, and Communication teams.
  • Attend International Professional Fairs to explore B2B opportunities.
  • Document processes, log technical issues, and analyze customer feedback for improvements.
  • Stay up-to-date on industry trends and CRM technologies.
  • Additional duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Bachelor's degree in marketing, communications, advertising, or related field preferred.
  • Minimum of two years in a Customer Service Specialist or similar role.
  • Experience in interpreting customer experience data and online engagement platforms.
  • Proficient in MS Office, Google Drive, and CX/CRM software.
  • Strong interpersonal, organizational, and time management skills.
  • Excellent communication, collaboration, and problem-solving abilities.
  • Flexibility to work weekends and retail hours.

Salary structure: hourly rate + commission + bonus


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