![LONITE AG](https://media.trabajo.org/img/noimg.jpg)
BD & Customer Service Representative - UK
2 weeks ago
Lonité is a Swiss lab-grown diamond memorial jewelry company that focuses on providing emotional support to clients worldwide. The team is looking for a part-time BD & Customer Service Representative based in London to enhance customer relationships and maintain a positive brand image, working closely with the Global Head of Customer Service in Switzerland.
- Engage with customers warmly and sincerely to provide exceptional service.
- Manage customer inquiries from order placement to delivery.
- Respond promptly and effectively to customer queries via various channels.
- Identify customer needs, collaborate with internal departments, and optimize customer service for a positive experience.
- Support logistic circuit development in the region and assist IT, Marketing, and Communication teams.
- Attend International Professional Fairs to explore B2B opportunities.
- Document processes, log technical issues, and analyze customer feedback for improvements.
- Stay up-to-date on industry trends and CRM technologies.
- Additional duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor's degree in marketing, communications, advertising, or related field preferred.
- Minimum of two years in a Customer Service Specialist or similar role.
- Experience in interpreting customer experience data and online engagement platforms.
- Proficient in MS Office, Google Drive, and CX/CRM software.
- Strong interpersonal, organizational, and time management skills.
- Excellent communication, collaboration, and problem-solving abilities.
- Flexibility to work weekends and retail hours.
Salary structure: hourly rate + commission + bonus
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