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Customer Service Representative

3 months ago

London, Greater London, United Kingdom Reed Full time

Customer Service Representative

Join our team as a Customer Service Representative in our Diamond & Jewellery division based in Hatton Garden, London. As part of the team, you will play a crucial role in handling the shipment and receipt of goods, providing quotes and invoices, and identifying leads to meet the needs of both the Company and customers locally and globally.

Key Responsibilities:

  • Select optimal shipping routes for efficiency and security.
  • Provide precise quotes to customers and manage airline bookings.
  • Ensure accurate documentation preparation to comply with customs regulations.
  • Coordinate with UK departments and overseas stations to secure and package shipments correctly.
  • Handle import/export charges and prepare custom entries.
  • Deliver exceptional customer service to both local and international clients.

Required Skills & Qualifications:

  • Prior administrative experience, preferably in shipping, logistics, warehouse, or back-office retail.
  • Experience in interacting with local and international customers, delivering top-notch service.
  • Ability to work autonomously with a keen eye for detail and a willingness to learn.
  • Proficient in meeting deadlines in a dynamic, fast-paced environment with shifting priorities.
  • Outstanding communication skills, both verbal and written, capable of engaging diverse audiences.
  • Desirable: Experience in airfreight shipping.
  • Desirable: Good understanding of UK Customs regulations.

Benefits:

  • 20 days holiday plus bank holidays, increment with every 2 years of service.
  • Company pension scheme.
  • Participation in social events such as a summer BBQ and Christmas party.

To express interest in the Customer Service Representative role, kindly send in your CV. Expect a prompt response from the Reed Professional Services Talent Team.