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Customer Service Representative

3 months ago

London, Greater London, United Kingdom CSP (UK) Ltd Full time

As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance.

You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction.

Duties:

  • Provide exceptional customer service to clients via various face to face channel
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Upsell products and services to customers when appropriate
  • Communicate effectively with customers to ensure their needs are met
  • Maintain accurate and detailed customer records
  • Assist with order processing, tracking, and fulfillment
  • Collaborate with other team members to improve overall customer satisfaction

Qualifications:

  • Excellent phone etiquette and communication skills
  • Fluent in English, both written and verbal
  • Basic math skills for processing payments and refunds
  • Strong organizational skills to manage customer accounts and inquiries
  • Ability to sell products or services effectively
  • Previous customer service experience is preferred but not required

Job Types:
Full-time, Permanent

Salary:
From £23,881.09 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • London (preferred)

Work Location:
In person