Scheduling Analyst
2 weeks ago
Are you hard-working? Are you organised?
If so, please keep reading...
As part of the team in a hard-working contact centre you will be helping to maintain the best schedules for our professional staff that work across the UK.
You will help to manage any obstacles that arise during their working day and be able to roll withthe punches when schedules change suddenly.
This role will enhance your customer service experience and enable you to use mapping, car tracking, and logistics software as well as working closely with clinical staff in a supportive role.
Hours:
Monday to Friday 37.5 hours per week - Office Based
Qualifications:
GCSE's grade C or above in Maths and English
Principle Accountabilities:
- To be the first point of contact for our professional team
- Respond to incoming telephone calls as necessary
- To search computerised patient records, checking patient details and amending when required
- Manage GOS (General Ophthalmic Services) paperwork, to ensure we meet all claims requirements and keep external health and social care regulators are up to date with patient information.
- Maintain high standards of personal appearance, timekeeping, attendance and respect of company property
- To effectively use mapping, car tracking, and logistics software
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