Night Customer Relations Executive, Park

2 weeks ago

London, Greater London, United Kingdom Frasers Hospitality Full time

NIGHT CUSTOMER RELATIONS EXECUTIVE, PARK INTERNATIONAL HOTEL

£10.75 Per Hour / 40 Hours

Permanent

London


Frasers Hospitality is a global hospitality operator with Gold-Standard serviced apartments, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.


With over 23,600 rooms worldwide, we aim to anticipate and exceed customers' evolving expectations through continuous innovation and intuitive service to deliver memorable experiences.


A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive.

Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.


NUTS AND BOLTS OF THE JOB


Do you love putting a smile on people's faces and creating memorable experiences? Then come and join our fantastic team at Park International Hotel As Night Customer Relations Executive you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face.

You will be involved with all night reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently throughout the night shift.

This role also encompasses supporting all other operational departments, helping the hotel work together as one team.

WHAT'S IN YOUR DNA


You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion - to create memories that our guests will remember.

If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

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