Team Leader

2 weeks ago

Leeds, Leeds, United Kingdom WTW Full time

As a Team Leader of a Scheme Events Team at WTW, you will be making a difference within our leading and fast-growing pension administration business.

You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies.

You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.


Here at WTW you are able to utilise your skills on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands.

This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry.


As a Scheme Events Team Leader, you will be managing a team of Administrators and will be responsible for providing a professional, high quality service to our Clients and their members, managed through a rolling schedule of objectives and developing your team.


At WTW, we trust you to know your work and the people, tools and environment you need to be successful.

The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

The Role

  • Plan, control and monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines.
  • Build and maintain technical, procedural and client knowledge through experience.
  • Be a point of reference on technical issues and project related queries.
  • Work with the Administration Manager and team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures.
  • Ensure team members are fully informed of current events, procedural and benefit changes.
  • Oversee and contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost. Including effort relating to testing and progression of the change to the live environment.
  • Identify offshore opportunities, manage transition and quality control delivery.
  • On an ongoing basis be the principle contact with the client or relevant administration team, maintaining and developing all working relationships.
  • Coach, mentor and drive colleague training, development and team performance.
  • Provide a high level of professionalism, both with internal and client contacts to promote our brand.
  • Work with your team and the business to create a positive working environment.

Requirements:

  • Demonstrable track record in dealing with DC and/or DB occupational schemes.
  • Prior experience of managing a team or experience of mentoring / training within a pensions administration environment, would be beneficial.
  • Interpersonal skills to include excellent written and verbal communication.
  • Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
  • Computer literate, including familiarity with excel.
  • Take pride in your work with accuracy and adherence to a high level of quality being paramount.
  • Progression in PMI qualification desirable.
At WTW, we believe difference makes us stronger.

We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer

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