Receptionist/ Research Assistant Patient Services
1 week ago
We bring a high caliber of scientific and clinical expertise to the development of drugs that address the world's most challenging health concerns.
Our Clinical Research team, who powers our PPD clinical research portfolio, are part of our leading global contract research organization (CRO).
PPD, now Thermo Fisher's clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.
Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site challenges by optimizing each step in the patient journey to deliver greater speed, certainty, and control to clinical trial delivery.
We are currently looking to recruit a
Receptionist/ Research Assistant Patient Services to complement the collaborative team at our site in Lancashire.
Working Monday-Friday, 37 hours a week, you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site.
Key responsibilities are as follows:
- Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
- Welcomes patients and all visitors upon arrival at the site.
- Completes data entry and visit completion information and handles the diary system, ensuring data is accurate and up to date at all times.
- Schedules patients for followup visits, external appointments, transport, etc.
- Conducts reminder telephone calls to patients to confirm visits.
- Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
- May collect medical history information for potential patients, collaborating closely with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
- Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
- Assists with the collection of patient SDV from local medical professional.
- Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
- Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
- Completes reimbursements of patient study expenses and payments.
- Collaborates with other site functions to provide accurate and streamline processes and participate in process improvement initiatives.
- A passion for working in a fast moving, dynamic environment
- Excellent customer service and teamwork skills
- Previous experience of working as an administrator in an office environment
- Appropriate MS Office skills (Word, Excel & Outlook)
- Good oral and written communication skills
Our 4i Values:
Integrity - Innovation - Intensity - Involvement
LI-TK2 #AES
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Chorley, Lancashire, United Kingdom ThermoFisher Full timePPD, now Thermo Fisher's clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site...
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Chorley, Lancashire, United Kingdom ThermoFisher Full timePPD, now Thermo Fisher's clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site...
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Chorley, Lancashire, United Kingdom ThermoFisher Full timePPD, now Thermo Fisher's clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site...
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