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Patient Coordinator
3 months ago
Our clinical Endoscopist team and Gastroenterology Consultant are embarking on a new pilot for Colon capsule endoscopy and continuing their established service for Cytosponge.
To support in this work, we are looking to recruit a Patient Co-ordinator on a 12-month fixed term contract or secondment basis.
You will have the drive, commitment, and motivation to ensure that patients pathways are up to date, they have their procedures in a timely manner, and receive the best possible experience when interacting with our service.
A background in NHS administration roles, along with knowledge and experience of managing patient pathways, managing your own time and able to book and monitor patient appointments are essential to the success of this role.
This role provides you with an opportunity to develop your own communication, time management skills, develop patient pathways and to actively manage your own patient group.
You will also work as part of the small bowel capsule endoscopy team, this aspect of the role will involve contacting patients, sending out appointment letters and putting them onto clinical systems.
We have 10,000 fantastic people working hard to deliver quality services to our patients.
What ever the role, you help to look after 370,000 people in our local area and give specialised care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.
We have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.
Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be really proud of.
We recognise that working in a busy environment requires help with a healthy work-life balance, and deserves financial security for when you are ready to retire; we also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team.
With us, the sky truly is the limitDuties to include, but not be limited to:
- To provide a key administrative link between the department's Clinical team, ensuring that the small bowel, CCE and Cytosponge services are supported/coordinated effectively, and deadlines are met.
- Undertake information collection and analysis
- Develop and maintain effective working relationships with clinicians, managers and others within the Unit and Trust wide service users
- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Promote within the Business Unit an honest and open culture that encourages the use of initiative, individual and team responsibility
