Current jobs related to Customer Service Specialist - Leicester, Leicester - Aptean
-
Customer Service Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Inc Recruitment Direct Full timeJob Opportunity with Inc Recruitment DirectAbout the Role:We are seeking enthusiastic and motivated individuals to join our team as Sales Representatives, Customer Service Specialists, or Business Development Associates. As a Sales Representative, you will be responsible for generating new business leads and building relationships with clients. As a Customer...
-
Customer Service Specialist
1 month ago
Leicester, Leicester, United Kingdom Marshall Motor Group Full timeExciting Career Opportunity for a Customer Service SpecialistAbout Us:Join Marshall Motor Group, a leading automotive dealership network in the UK, part of the Constellation Automotive Group, offering numerous pathways for professional development.Role Overview:Deliver outstanding customer service as the primary liaison between clients and the service...
-
Customer Service Specialist
4 weeks ago
Leicester, Leicester, United Kingdom Otis College of Art and Design Full timeAbout Otis College of Art and DesignOtis College of Art and Design is a renowned institution dedicated to fostering creativity and innovation in the arts. We are committed to providing our students with a world-class education that prepares them for successful careers in their chosen fields.Job Description: Customer Service Specialist - Service DeliveryWe...
-
Customer Service Operations Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our UK Market Supply Chain team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide 1st level support to customer service and product availability associates on order to cash...
-
Customer Service Operations Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our UK Market Supply Chain team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide 1st level support to customer service and product availability associates on order to cash...
-
Customer Service Operations Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Specialist to join our team at Mars International. As a key member of our Supply Chain team, you will be responsible for providing expert-level support and guidance on process improvements and system implementations.Key Responsibilities1st Level SupportAssist with...
-
Customer Service Operations Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Specialist to join our team at Mars International. As a key member of our Supply Chain team, you will be responsible for providing expert-level support and guidance on process improvements and system implementations.Key Responsibilities1st Level SupportAssist with...
-
Customer Service Specialist
1 day ago
Leicester, Leicester, United Kingdom TRS Consulting Full timeJob Title: Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at TRS Consulting. As a key member of our national team, you will be responsible for the service, breakdown repair, and maintenance of our range of highly advanced X-ray, CT, and MRI systems located at hospitals and healthcare centres throughout...
-
Customer Service Specialist
1 day ago
Leicester, Leicester, United Kingdom TRS Consulting Full timeJob Title: Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at TRS Consulting. As a key member of our national team, you will be responsible for the service, breakdown repair, and maintenance of our range of highly advanced X-ray, CT, and MRI systems located at hospitals and healthcare centres throughout...
-
Customer Service Specialist
2 days ago
Leicester, Leicester, United Kingdom TRS Consulting Full timeJob Title: Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at TRS Consulting. As a key member of our national team, you will be responsible for the service, breakdown repair, and maintenance of our range of highly advanced X-ray, CT, and MRI systems located at hospitals and healthcare centres throughout...
-
Customer Service Specialist
3 days ago
Leicester, Leicester, United Kingdom TRS Consulting Full timeJob Title: Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at TRS Consulting. As a key member of our national team, you will be responsible for the service, breakdown repair, and maintenance of our range of highly advanced X-ray, CT, and MRI systems located at hospitals and healthcare centres throughout...
-
Customer Service Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Recra Consulting Full timeAbout the RoleWe are seeking a highly skilled and experienced Sales Administrator to join our team at Recra Consulting. As a valued member of our Sales Team, you will play a vital role in overseeing the sales and order cycles, ensuring exceptional customer service and smooth operations.Key ResponsibilitiesConduct market research and analysis to identify...
-
Customer Service Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Recra Consulting Full timeAbout the RoleWe are seeking a highly skilled and experienced Sales Administrator to join our team at Recra Consulting. As a valued member of our Sales Team, you will play a vital role in overseeing the sales and order cycles, ensuring exceptional customer service and smooth operations.Key ResponsibilitiesConduct market research and analysis to identify...
-
Customer Service Representative
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim.Key ResponsibilitiesCommunicate...
-
Customer Service Representative
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim.Key ResponsibilitiesCommunicate...
-
Customer Service Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Careers Full timeJob Description:The Customer Service Key User is a critical element in sustaining, improving and supporting change in our Supply Chain to achieve operational excellence. As a key user, you will be the process and system expert for the UK Market Supply Chain Customer Service Team and elements of the Product Availability Teams processes for Petcare, Mars...
-
Customer Service Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Mars International Careers Full timeJob Description:The Customer Service Key User is a critical element in sustaining, improving and supporting change in our Supply Chain to achieve operational excellence. As a key user, you will be the process and system expert for the UK Market Supply Chain Customer Service Team and elements of the Product Availability Teams processes for Petcare, Mars...
-
Customer Service Representative
4 days ago
Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full timeCustomer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing support.Key Responsibilities:Respond to customer inquiries and provide accurate...
-
Customer Service Representative
4 days ago
Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full timeCustomer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing support.Key Responsibilities:Respond to customer inquiries and provide accurate...
-
Customer Service Representative
3 days ago
Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full timeCustomer Service AdvisorMacildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...
Customer Service Specialist
3 months ago
Overview:
Customer Service Advisor
Are you ready for what's next, now? We're looking for a Customer Service Advisor for our office in Enderby, UK.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.
- Utilize the inform system for monitoring operational activities.
- Report any noncompliance with agreed processes to customers and 3T Account Management.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
- Handle Proof of Delivery (POD) requests.
- Efficiently manage the claim process.
- Respond promptly and professionally to customer queries.
- Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
- Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
- Generate accurate operational reports on a weekly and monthly basis.
- Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
To be ahead of the pack, you might have:
- Prior experience in a customer service role within logistics or a similar field.
- Initiative and Motivation: Capable of working independently, taking initiative, and being selfmotivated.
- Adaptability: Experienced in working in a fastpaced environment with the ability to prioritize tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.
Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
"At Aptean, our global and diverse employee base is our greatest asset.It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.
" -TVN ReddyCelebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base